Dunkin'

3.1
327 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Raleigh, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13240 Strickland Rd, Raleigh, NC
27613, United States

Hours

Reviews

3.1
327 reviews
5 stars
112
4 stars
49
3 stars
38
2 stars
23
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unfriendly staff, with several instances of poor service and attitude noted.

Order Accuracy

Frequent complaints about incorrect orders and items being unavailable, leading to customer frustration.

Speed of Service

Customers experienced long wait times in both drive-thru and in-store, often leading to dissatisfaction.

Product Quality

Inconsistent quality of food and drinks, with reports of stale donuts and poorly made beverages.

Management Issues

Concerns about poor management and staffing levels, impacting overall service and customer experience.
  • CH
    Charlie Hughes
    5 days ago
    1.0
    Very disappointed. Went inside to purchase 3 boxes of Joe and was told they were sold out. Asked how they can be sold out because it was only 6:14am and they said that they were and to try another location. There is no way they were sold out. Comes down to poor customer service and laziness. Would have been an easy $80 for the store to take in. Makes zero sense. Again, just people not wanting to actually have to work.
  • KS
    Karen Sauter
    Oct 5, 2025
    1.0
    Our latter were disgusting
  • KB
    Kaine Beedenbender
    Sep 25, 2025
    5.0
    Danger. When you lose this incredible manager, so will you lose me and other customers. In my opinion, management needs to step in and help her. She is the only reason I have come back as it devolved into garbage with the previous manager. Please get this in front of the owner and do something. FYI, none of this was said by her, it is my observation of a clearly bad situation... Please do something.
  • AH
    April Hutson
    Sep 19, 2025
    1.0
    9/19/25, I was stopping by real quick to grab my guys a quick meal and from point of order to leaving, I was held hostage for 22 minutes! 22 minutes being in line, watching the line grow all the way around the building and seeing people leave. The order was taken by a girl with braces and freckles and from the moment I ordered she seemed confused and when I asked if she was OK, she said, yes but in a huffy manner. I don't know if she was talking to herself outloud as she tried to figure out where the sandwich I wanted was on the register or what. Then, when I sat there, she kept moving slow through out the area in trying to service the walk ins. The one other girl that was there, was so slow in readying the food that when I stated how long I'd been in line, she said that they were the only ones left to operate the store. TWO YOUNG girls left to try to cope with the store from 3:30pm-toward closing on a FRIDAY. I can't believe that this is how you operate such a busy location. I'm so disappointed, because what I thought would be a quick stop in on my way to get back online for work, turned out to be a huge delay and since I'd already paid, I was STUCK. This is poor management. I feel bad for those girls. I do have to say that they didn't seem to have once bit of urgency, even walking by the from one end of the counter to another. Do better.
  • NF
    Nick Fuchs
    Aug 25, 2025
    4.0
    Super friendly staff

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 13240 Strickland Rd, Raleigh, NC?

Dunkin' is open from 5:00 AM to 6:00 PM Monday through Friday, and from 6:00 AM to 6:00 PM on weekends.

What specialty items can I find on Dunkin's holiday menu?

Dunkin' offers the new Cookie Butter Cloud Latte, returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher in their holiday menu.