Dunkin'

3.2
904 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Raleigh, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3817 Western Blvd, Raleigh, NC
27606, United States

Hours

Reviews

3.2
904 reviews
5 stars
319
4 stars
153
3 stars
93
2 stars
70
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported poor service, including long wait times, rude staff, and incorrect orders.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect drink preparations.

Cleanliness

Several customers noted unsanitary conditions in the store, including dirty floors and equipment.

Staff Attitude

Numerous reviews mentioned unprofessional and rude behavior from staff, contributing to a negative customer experience.

Product Quality

While some customers praised specific items like coffee and donuts, many expressed disappointment with the quality and temperature of food and drinks.
  • VY
    Veronica Yatsel
    Nov 14, 2025
    1.0
    Arrived at 7:10 and had the door closed so I when to the drive tru n it’s Sad because I really wanted to buy some donuts for my daughter and they didn’t have anything no muffins no nothing . They should close at 7 pm if they don’t have anything to sale .
  • JM
    Joanna McCormack
    Nov 5, 2025
    1.0
    Went today and they said they couldn’t make neither espressos nor lattes. Not sure what coffee shop isn’t able to do either. I ended up ordering a caramel iced coffee that I’m sure had no caramel in it when I tried it, but I had already left. Also, drive thru took almost 15 minutes.
  • ME
    Monica Evans
    Nov 3, 2025
    1.0
    Ordered a large signature caramel craze latte and it tastes like just some caramel flavored milk. I also had to get some hot water for my baby’s bottle and this lady seriously puts hot water in a PLASTIC cup. After I already mentioned it was for a baby. She tries to put a lid on it which then squishes the cup (because the plastic is melting), puts it in ANOTHER plastic cup before finally pouring the same water into a hot beverage cup. No common sense whatsoever. Let’s just say I did not use that water.
  • BT
    Bethany T
    Nov 2, 2025
    1.0
    There is no way to order inside with an actual person and the computer menu is not comprehensive at all. I am vegetarian and there was no way to order the egg and cheese wake up wrap, until I ended up using my phone to try to put a mobile order in the and the options were still unavailable . Also for plain munchkins as it said “unavailable” even though I could see them from where I was standing. Very upsetting and disappointing! Also awful location if you miss the first turn there’s no way to get back to the drive without doing a U-turn on an extremely busy road. There should be a loop.
  • MH
    Maheera Hassan
    Oct 31, 2025
    1.0
    Terrible service. They forget my order at the window so I’m always waiting longer than I should. Today I ordered a 50 munchkin bucket for Halloween and requested a mix of all the flavors. We get to the window and they say they don’t have the bucket so we change the order for a normal 50 count and while filling it they find the lid but we already paid so we couldn’t get it. They gave us the box and there was only 2 flavors, 45 pumpkin and 5 glaze and the glaze are rock solid. They could’ve just let us know they had none and I would’ve gone somewhere else. They shut the window on us bc they forgot the drink and we had to remind them. I love dunkin but I hate this location.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 3817 Western Blvd, Raleigh, NC?

Dunkin' at 3817 Western Blvd is open Monday through Saturday from 6:00 AM to 8:00 PM and on Sunday from 7:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' provides both delivery and curbside pickup services for your convenience.