Dunkin'

3.5
529 reviews
Get DirectionsCallWebsite

Business Details

4415 Falls Of The Neuse Rd, Raleigh, NC
27609, United States
(984) 344-4326
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Raleigh, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4415 Falls Of The Neuse Rd, Raleigh, NC
27609, United States

Hours

Reviews

3.5
529 reviews
5 stars
228
4 stars
92
3 stars
39
2 stars
31
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive behavior from staff, particularly at the drive-thru, leading to a negative experience.

Product Availability

Frequent complaints about items being out of stock, including donuts and specific menu items, causing frustration among customers.

Quality Issues

Several reviews mentioned stale or poorly prepared food and drinks, with some customers experiencing food poisoning.

Management Concerns

Issues with management were highlighted, including poor staffing, lack of training, and inconsistent service quality.

Cleanliness and Atmosphere

While some customers praised the cleanliness and inviting atmosphere, others noted that the service was often slow and disorganized.
  • EA
    Eileen Allen
    Dec 30, 2025
    1.0
    I wish we could give negative ratings. I’ve never had such an absurd experience at a Dunkin’. We were ordering a dozen donuts and asked for six strawberry frosted—only to be told there’s a max of three, per the manager. No reason, no flexibility, just “get vanilla instead or place a custom order in advance.” If a product is that popular, the solution is to make more—not turn customers away. The manager was rude, dismissive, and acted like our business didn’t matter. Are customers supposed to place multiple orders to get what they want? Who knows—no one bothered to explain. Thanks for making it an easy decision to never come back.
  • MC
    Mike Conley
    Dec 19, 2025
    1.0
    The manager was rude and disrespectful and was rushing
  • MC
    Michael Chatterton
    Dec 14, 2025
    5.0
    Best coffie in the state Bring back the long chicolett. Custord filled
  • EH
    Eric Hahn
    Dec 6, 2025
    5.0
    I’ve been coming to this location for the last 17 years and, more often than not, in that time I have walked out without the donuts I came in for because they were never available in the case. I started noticing about two months ago that not only were there donuts in the case, but the donuts are beautiful and tend to be absolutely delicious. I mentioned it to the cashier today and she pointed over to the new manager named Tayler that took over a couple months ago and said you should let her know. Tayler is the new general manager, and was an absolute pleasure to meet. She is restoring my confidence in Dunkin’ Donuts after 17 years of disappointment.
  • MM
    Maggie
    Nov 29, 2025
    1.0
    Did not fill up my cup all the way that I paid for. Asked to fill it up and was refused.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Raleigh, NC?

Dunkin' is open Monday to Friday from 5:30 AM to 7:00 PM, and on Saturdays and Sundays from 7:00 AM to 7:00 PM.

Does Dunkin' in Raleigh offer delivery or curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.