Dunkin'

3.9
826 reviews

Business Details

8401 Capital Blvd, Raleigh, NC
27616, United States
(919) 521-4960
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Raleigh, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8401 Capital Blvd, Raleigh, NC
27616, United States

Hours

Reviews

3.9
826 reviews
5 stars
400
4 stars
182
3 stars
102
2 stars
50
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude interactions and mistakes with orders.

Food Quality

Several customers reported issues with food quality, including stale donuts, cold food, and incorrect orders.

Cleanliness

Multiple reviews mentioned unsanitary conditions, particularly in the bathrooms and food handling practices.

Staff Friendliness

Some customers praised specific staff members for their friendliness and quick service, indicating inconsistency in staff attitudes.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, suggesting a need for better training and attention to detail.
  • KB
    Kay Berry
    today
    5.0
    The only location that makes the coffee right! I recommend going early in the day. Morning shift makes it the best.
  • NR
    Niy Robinson
    Jan 26, 2026
    1.0
    Shut this location down the food is disgusting the employees suck and weird looking manager. The last crew that left about a year ago was the only reason i started coming here because they were on it! This crew is no good and will look at you wrong if you complain about something being made incorrectly.
  • XK
    Xavier Karn
    Jan 18, 2026
    1.0
    I came through the drive-thru and the employee at the window took my order but read it back incorrectly. I wasn’t given my total until I reached the window so when I tried to pay and handed her an extra dollar, she rolled her eyes, had an attitude, and was very disrespectful. The interaction felt rude and unprofessional, the experience was unpleasant. Customer service definitely needs improvement, terrible service
  • LB
    Leigh Hughes Ballance
    Dec 17, 2025
    5.0
    Had a great talk and cat jingle up over a wonderful latte
  • AT
    Alison Thomas
    Nov 18, 2025
    2.0
    Ok so the cookie butter cloud latte was actually good, but I ordered a bagel with just an egg on it, and the bag smelled so bad of dirty mop water that I had to throw it away as soon as I got home. I didn't even open the sandwich. How does it smell like that when the coffee was fine??? Also got the wicked munchkins and they look real dry.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' at 8401 Capital Blvd in Raleigh, NC?

Dunkin' is open Monday to Friday from 5:30 AM to 8:00 PM, and on Saturday and Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' has a drive-thru available for quick and convenient service.

Brand Certified Facts from Dunkin'

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Certified February 08, 2026Yext Knowledge Graph
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