Dunkin'

3.9
268 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Raleigh, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13600 New Falls Of Neuse, Raleigh, NC
27614, United States

Hours

Reviews

3.9
268 reviews
5 stars
144
4 stars
45
3 stars
24
2 stars
14
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful to rude and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders and lack of attention to special requests.

Product Quality

Several reviews mentioned dissatisfaction with the quality of coffee and food, including weak coffee and stale donuts.

Management Issues

Concerns were raised about the presence and professionalism of management, with some customers noting a lack of oversight and training for staff.

Positive Experiences

Despite negative feedback, there are numerous positive comments about friendly staff and good service at times.
  • AP
    Allen Patton
    Nov 4, 2025
    1.0
    Coffee was suppose to hot and it was cold. This location is terrible.
  • AL
    Anatoliy Lashtur
    Sep 26, 2025
    5.0
    Josh ( manager) is the best!!!
  • NG
    nancy gray
    Sep 22, 2025
    1.0
    Worst customer service I have experienced. Needed a receipt to get reimbursed. The server pretty much told me they could not provide one and could not figure out how to fix the printer. I wrote a complaint to corporate. They were awesome. Said the manager would contact me. He did, but to tell me not to return to his store. Rest assure I will not. To many other options that have great service.
  • EJ
    Essie JJ
    Sep 14, 2025
    1.0
    1 star for this abysmal atmosphere to show how abysmal everything else is Manager is never there so staff gives 0 Fs
  • JS
    J S
    Jul 6, 2025
    1.0
    I'm feeling shame and regret after spending money on some really watered down coffee.

Frequently Asked Questions About Dunkin'

What are the usual operating hours for Dunkin' in Raleigh, NC?

Dunkin' in Raleigh, NC is open Monday to Friday from 5:30 AM to 6:00 PM, Saturdays from 6:00 AM to 6:00 PM, and Sundays from 7:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.