Dunkin'

3.9
269 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Raleigh, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13600 New Falls Of Neuse, Raleigh, NC
27614, United States

Hours

Reviews

3.9
269 reviews
5 stars
145
4 stars
45
3 stars
24
2 stars
14
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise friendly staff, others report rude behavior and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders, including wrong items and missing components.

Product Quality

Several reviews mention inconsistent quality of coffee and food, with complaints about weak coffee and stale donuts.

Speed of Service

Customers frequently noted slow service, particularly during busy times, leading to long wait times.

Management Issues

There are concerns about management presence and staff training, with some reviews indicating a lack of oversight and professionalism.
  • KV
    Keith Vandiford
    Dec 12, 2025
    5.0
    Have been coming in now for a couple months for my coffee and donut. The service has been great! Conner has a good personality and willingness to help! Would recommend you stop by and enjoy good coffee and donuts!
  • AV
    Amanda Vandiford
    Dec 12, 2025
    5.0
    Conner is always a bright spot when we stop at Dunkin’! He’s consistently in a great mood and truly enjoys interacting with customers, which makes every visit better. Even though he’s young, his positive attitude and work ethic really stand out. He took the time to help me choose a lower-sugar coffee option and never made me feel rushed. That kind of customer service is so appreciated. Dunkin’ is lucky to have him! ☕️😊
  • AP
    Allen Patton
    Nov 4, 2025
    1.0
    Coffee was suppose to hot and it was cold. This location is terrible.
  • AL
    Anatoliy Lashtur
    Sep 26, 2025
    5.0
    Josh ( manager) is the best!!!
  • NG
    nancy gray
    Sep 22, 2025
    1.0
    Worst customer service I have experienced. Needed a receipt to get reimbursed. The server pretty much told me they could not provide one and could not figure out how to fix the printer. I wrote a complaint to corporate. They were awesome. Said the manager would contact me. He did, but to tell me not to return to his store. Rest assure I will not. To many other options that have great service.

Frequently Asked Questions About Dunkin'

What are the usual operating hours for Dunkin' in Raleigh, NC?

Dunkin' in Raleigh, NC is open Monday to Friday from 5:30 AM to 6:00 PM, Saturdays from 6:00 AM to 6:00 PM, and Sundays from 7:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.