Chipotle Mexican Grill

3.8
1423 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle NC State is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2316 Hillsborough St, Raleigh, NC
27607, United States

Hours

Reviews

3.8
1,423 reviews
5 stars
697
4 stars
314
3 stars
100
2 stars
52
1 star
260

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers complained about consistently small portion sizes, often feeling they received less than expected for the price paid.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, with several customers expressing frustration over poor service experiences.

Food Quality

While some customers enjoyed the food, there were multiple reports of poorly prepared items, including burnt chicken and incorrect orders.

Parking Issues

Customers reported receiving parking fines despite using the designated lot for Chipotle, leading to frustration and warnings to avoid the location.

Cleanliness

Several reviews mentioned the restaurant's cleanliness issues, including dirty floors and unsanitary conditions.
  • AS
    A. Stevens
    Nov 13, 2025
    1.0
    WARNING: The parking lot owner (where Chipotle is situated) uses a predatory parking collection service that utilizes license plate readers. My daughter attends school in NC and ate at Chipotle where the signage notes that parking is free for customers. Nearly a month later I received a $90 "Notice of Non-Compliance"! This was "dismissed" following a BBB complaint as the company initially refused to acknowledge my explanation of the free parking for customers. I could have been scammed if I didn't have proof of purchase from Chipotle!
  • OB
    Olivia Bud
    Nov 10, 2025
    1.0
    Went to the designated parking for this chipotle and now I have a 90$ bill for unauthorized parking? The sign says for chipotle customers so I’m confused
  • DD
    Deidre Drewes
    Nov 6, 2025
    1.0
    Tried ordering delivery on a Thursday night after a late night at work. Nothing fancy. Y'all. Not only did they forget two orders of chips (but sent all the sauces) - the just mailed it in on my quesadilla sides. No way they're out of sour cream, pico, AND chips.
  • RL
    Remon loutfala
    Nov 3, 2025
    1.0
    My son was getting a food to dinning in and eat inside the restaurant, 15 days latter we received a letter telling us we have to pay$ 90 for non archurized parking , it very ridiculous to get that. It is not the type of service, they are try to steal your money. Do not eat there any more , food is bad and not clean. My son also get sick and service very bad
  • KB
    Kaycey Byers
    Nov 3, 2025
    1.0
    I had a terrible experience at this Chipotle. During dinner, they were cleaning windows with supplies scattered around... during prime dinner time... it reeked of bleach and I don't know why they thought " yea let me do this right now " is a good idea. They were out of chicken, making me wait 15 minutes.. no biggie but note they say they have " EVERYTHING ELSE " this is important for later. After a short wait, as they started assembling my bowl with rice, beans, and chicken, I asked for fajita veggies, only to be told they were out, despite having "everything else." There were fajita veggies on the grill, but they refused to give them to me. At the register, after being told again that they were out of fajita veggies, the same lady said, "I already told her that." With this biggest attitude I've been given. Chipotle needs to address its customer service training because it's seriously sucks. Maybe tell your employers to leave there attitude at home.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at NC State serve?

Chipotle NC State offers customizable Mexican-inspired fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

Where is the Chipotle Mexican Grill located near NC State University?

It is located at 2316 Hillsborough St, on the corner of Hillsborough and Chamberlain, Raleigh, NC 27607.