Chipotle Mexican Grill

3.9
861 reviews
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About

Mexican Restaurant
Chipotle Falls of Neuse is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6102 Falls Of Neuse Rd, Raleigh, NC
27609, United States

Hours

Reviews

3.9
861 reviews
5 stars
421
4 stars
210
3 stars
90
2 stars
38
1 star
102

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice, lack of flavor, and small portions.

Service Issues

Many reviews highlighted poor customer service, including rude staff, slow service, and mistakes with orders.

Cleanliness

Numerous customers noted that the restaurant was often dirty, with unclean tables, overflowing trash, and food on the floor.

Positive Staff Interactions

Some customers praised specific staff members for their excellent service and friendliness, contrasting with the overall negative service experiences.

Pricing Concerns

Several reviews mentioned that prices were perceived as high, especially given the portion sizes and quality of food.
  • NH
    Neya Hines
    Nov 12, 2025
    1.0
    Disappointing
  • LL
    Lisa Lisa
    Oct 27, 2025
    5.0
    We got a Chipotle Party Pack for 10. It was delicious! Plenty of protein and sides. My family loved it. It came in a beautiful box, ordered ahead and pick up exactly on time.
  • ST
    Spl0ink3r T
    Oct 25, 2025
    3.0
    Place has been going down hill. Inconsistent food measuring between preparers, inconsistent price for the same exact meal every time which should be 18.46. Today I bought my usual. Bowl with brown rice, 2 full meats (steak and chicken), brown beans, peppers and onions, sour cream, and guac. 23.38 a 5.00 increase over same meal last month? Further, I got probably a quarter less food than I normally get. Not happy with the inconsistencies and lack of interest from the folks that work there. Same meal every time: 16.56 jan 18.46 feb 20.95 apr 19.38 jul 18.46 sep 23.38 oct
  • DH
    Danielle Hampton
    Oct 24, 2025
    5.0
    ONLY WHEN THE MANAGER IS THERE. I forgot his name, but tall, black guy, amazing personality, amazing customer service! Keeps his crew on point. The days WITHOUT HIM..............ill go to CAVA
  • TB
    Ted Barnett
    Oct 11, 2025
    2.0
    Hit and miss. Not enough toppings. Chicken over charred. Feel like their goal is to make your food as fast as possible with the least quality. Costs are also insane.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Falls of Neuse offer?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill at Falls of Neuse?

The restaurant is open daily from 10:45 AM to 11:00 PM.