Chipotle Mexican Grill

3.9
867 reviews
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About

Mexican Restaurant
Chipotle Falls of Neuse is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6102 Falls Of Neuse Rd, Raleigh, NC
27609, United States

Hours

Reviews

3.9
867 reviews
5 stars
421
4 stars
210
3 stars
92
2 stars
39
1 star
105

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported that the restaurant was dirty, with food on tables and floors, overflowing trash cans, and a general lack of cleanliness.

Portion Sizes

Many reviews indicated that portion sizes have been inconsistent and smaller than expected, leading to dissatisfaction among customers.

Customer Service

Customer service experiences varied widely, with some employees praised for their friendliness and efficiency, while others were criticized for rudeness and lack of attentiveness.

Food Quality

While some customers enjoyed the food, others reported issues with flavor, undercooked rice, and incorrect orders, leading to mixed reviews on food quality.
  • GL
    George Lockhart
    2 days ago
    1.0
    I’m not gonna completely knock this place but I gotta say the good thing first the food was excellent. I got a protein steak bowl with chips and it was pretty good. Not a bad part. The service was horrible. The staff was standing there when I walked in looking at me like I was a alien or a zombie from a different planet no greeting or Smile on Their faces like they didn’t even want to be there cashier was looking mean & The women making chipotle bowls Was looking like why is he in here type of thing I was like wow! Never had horrible customer service like this They did take my order walked up. What do you want in the bowl? Not even polite at all and just doing my food inside of the bowl, not even trying to do it with care! Also, dining area was filthy food everywhere drinks, cups all scattered everywhere! They had like they haven’t cleaned in like three days and that place fountain with the fountain drinks look horrible so I got a bottle drink! Probably won’t be returning there unless they get better management & workers!!
  • CM
    Christopher Martin
    3 days ago
    3.0
    Slow service. Music too loud. Worst of all, the parking lot was scary. There are no lights in the parking lot.
  • AV
    Ashley Vaughan
    3 days ago
    3.0
    Idk what going on but I’ve been ordering from this same location since I’ve moved down here. And lately the rice been undercooked. What y’all doing know how to boil rice?
  • CR
    Chandra Riley
    Jan 4, 2026
    1.0
    The Asian girl working in there is very rude want be patronizing this place anymore
  • KK
    Keiron
    Dec 29, 2025
    2.0
    I went to get some food around 8 and the door is locked. The sign on the door said they closed at 8 for New Year’s Eve… on December 29th? What am I missing???

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Falls of Neuse offer?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill at Falls of Neuse?

The restaurant is open daily from 10:45 AM to 11:00 PM.