Bruegger's Bagels

Reviews

• FP

  Ford Phonee

  3 days ago
  1.0
  I'm so glad people are starting to speak up about the low quality service of this brueggers. I've lived in WF 15 years and watched the decline every month since management changed. Brueggers was my first job so it's sad to think that what I used to call home I rarely walk into. It's still the food from the truck so I'll always give it 4 stars but what used to be every day is like 3 times a quarter now. Also brueggers was a go to for all nighters and it looks I have to drive across town for a bagel this morning, sad.
• KE

  Kim Edwards

  Feb 23, 2026
  5.0
  I must say, the customer service here at the Wakefield Commons location is amazing. Carter, one of the employees goes above and beyond to be professional, courteous, helpful and always “service with a smile “. Another young gentleman, the Baker does an amazing job too. It is rather refreshing to feel that these employees raise the standards of ensuring that customers are highly valued and also displaying their hard work and dedication in representing their Business in such a special way. A “big thank you “ to Carter and his teammates!
• GH

  geovanny hernandez

  Feb 22, 2026
  5.0
  Muy delicioso rápido y limpio 👌
• MM

  M M

  Feb 2, 2026
  1.0
  This is by far the absolute worst place I’ve ever been as far as service. Been going here for years because I work in the plaza and when the new owners took over is when it went down hill. I only ever order one menu sandwich and every time it’s made wrong. I even explain to only toast bagel and the girl still toasted it with the lettuce on it! These employees aren’t trained, no clue what they are doing, and while one or 2 are formerly, most are not. Lack motivation. I watch the man walk away after he made a ladies bagel wrong and just watched out from behind the wall as she asked to have it remade and was in a hurry for work. This is how it is every time. Where are you owners?? Do you not care how your business is suffering? I run a business in the plaza and this is the example of how not to treat customers. Not to mention the place is always dirty. Do better and get in there and train your people! Also Starbucks has great coffee, bagels and friendly baristas. Skip Brueggers and go there!
• RL

  Royalty Lioness

  Nov 21, 2025
  1.0
  Now I will say the bagels are good. I spend my money in this place all the time but today was one for the books. I was there at 10:38am, second person in line. I ordered, pairs for my food, then waited. Approx. six or more people after me received their food. Let me mention I was the only black customer in there. I asked for my money back and the manager Curtis who was sarcastic and rude tells me he had to call the store owner bc he can’t find where I paid but mind you he was the one who took my payment. I tell him the last four digits of my card and he’s questioning me like are you sure as if I’m lying. Haha funny thing is I work law enforcement I don’t steal and never have. One of the young men fixed my bagel finally but Curtis who by the way is a black man wouldn’t allow me to receive my food nor did he act as if he wanted to give my money back. People don’t go here, the service is horrible, they are rude, unprofessional, no social skills, no ethics, no morals but just rude. I felt discriminated against during this incident. Then he had the nerve to ask me could I show him the transaction, which I did bc I have online banking app but I had to go through all of this by a bagel worker. I have contacted corporate and filed a complaint. Also, spoke with another manager at a different location who explained to me this was totally wrong and he also explained to me that this location is a franchise. I plan to take this to the news but don’t spend your hard working money here unless you want to be discriminated against.

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