Today 11/29/25, I stopped at this Subway for the first time while traveling with my family and the Subway employee working was rude from the moment she came to the counter.
The sign said to ring the bell for service, which I did. She came out with an attitude, didn’t acknowledge my greeting, and spoke to me in a stern, irritated tone. Throughout the entire interaction she was dismissive, short, and visibly annoyed. I asked for flatbread, she responded rudely and pointed to an EMPTY side of the counter. I asked for clarification and she said “we have wraps now!) as if it were an inconvenience to answer a simple question.
She slammed items down (my son’s BLT), blew loudly in frustration, put her hand on her hip, and handled everything aggressively to the point that I asked, “Are you okay?” because she was preparing my son’s food. She replied, “Ma’am, don’t ask me that,” and continued with the same attitude. I said I wanted l little lettuce but she kept saying “but what sauce” when I already stated I did not want any!
For context, I was traveling with my family one being my son with ASD who was inside with me at the time and instead of showing any patience, her hostility made it uncomfortable.
What made this stand out even more was the stark difference between the Subway worker and the gas station cashier on the other side of the store, who was polite and professional. It highlighted just how unnecessary and unprovoked the Subway employee’s attitude was.
As a person of color, I also left feeling uncomfortable and unwelcome.
For other POC who may stop here: if you encounter the same worker (on the subway side as it’s connected to the gas station), I strongly recommend recording or documenting the interaction as well for your own records and in case you need to file a complaint.