Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported extremely slow service, incorrect orders, and unresponsive staff, particularly during busy hours.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and unkempt restrooms.
Food Quality
Customers frequently complained about cold food, missing items, and poor preparation, with some expressing disappointment in the overall quality.
Staff Attitude
Several reviews noted rude or unprofessional behavior from staff, contributing to a negative dining experience.
Inconsistent Experience
Customers reported varying experiences, with some visits being satisfactory while others were disappointing, indicating a lack of consistency in service and food quality.
DW
Daniel Wells
Feb 13, 2026
1.0
PATHETIC!!!!I don’t know what type of stupid ethic your employees have. I said my daughter doesn’t get food, spent $38 and some change. On my junior bacon cheeseburgers there was barely any lettuce everything was thrown together. Literally the worst food I’ve ever had !!!!!!!!My wife’s food was thrown together as well sent a sweet tea home that would look like water …how freaking pathetic This is just really sad and I hope management reads this and it makes someone feel embarrassed for not doing their job. And heaven forbid you try to call to complain you can’t even get through. This is so pathetic I cannot believe a place making that kind of money lets them send out food like that they should be embarrassed and giving people freaking Refunds!!!
I will never eat there again my family will never eat her again! Highly Recommend avoiding this place
RC
Randy Carlisle
Jan 5, 2026
1.0
9:26 am. Walked up to Wendy's from the Express lube to have breakfast while my car serviced. Door says open at 8am. Doors are locked and no one came to see who was rattling them.
Walked around to drive thru where they were taking orders. No one came on the speaker. Walked around and knocked on window. No one answered. At one point, an employee made eye contact and walked away. By 9:36, I gave up. I'll spend my money elsewhere.
That's extra poor service. I can't answer any questions because I never even received the least possible service.
MB
M Bauer
Dec 6, 2025
4.0
They were temporarily out of my favorite chili. Other items fresh and tasty
WR
William Rierson
Dec 3, 2025
3.0
No chili and rude about it
MW
MadMax WellSmart
Oct 28, 2025
1.0
How can a place of business thrive if management is sorry and don't care....how can this place still be open for business? This is a nasty place!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's Pilot Mountain Drive-Thru?
The drive-thru is open daily from 8:00 AM to 2:00 AM.
Does Wendy's in Pilot Mountain serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery near Pilot Mountain, NC?
Delivery availability can be checked via the Wendy's app or at order.wendys.com by entering your delivery address.
What payment options does Wendy's in Pilot Mountain accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's Pilot Mountain location for questions or feedback?
You can call (336) 368-2342 or reach out to their Customer Care team via their Contact page or Customer Satisfaction Survey online.
Is there a Wendy's mobile app for ordering from this location?
Yes, you can order via the Wendy's app available in the Apple App Store or use the quick link at https://m-wendys.app.link/l6I2YpOzMMb.
What are some nearby places around Wendy's Pilot Mountain?
Nearby you can find places like CAT Scale gas station, Speedway convenience store, Dunkin' Donuts coffee shop, and several banks such as PNC Bank and State Employees' Credit Union.
Is there a convenient gas station near Wendy's in Pilot Mountain?
Yes, CAT Scale, Speedway, Shell, and Circle K gas stations are located near Wendy's, making it easy to fuel up before or after your meal.
Can I visit other food and drink locations near Wendy's in Pilot Mountain?
Yes, Dunkin' Donuts and Hunt Brothers Pizza are nearby, offering coffee, donuts, pizza, and more if you're exploring dining options.
Are there any automotive services near Wendy's Pilot Mountain?
Yes, nearby automotive services include B&Ws Deluxe Detailz auto body shop, Pilot Mountain Rapid Lube, and Havoline Xpress Lube for your vehicle needs.
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