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Wendy's

3.6
(1060 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
806 South Key Street, Pilot Mountain, NC
27041, United States

Hours

Reviews

3.6
1,060 reviews
5 stars
394
4 stars
265
3 stars
164
2 stars
81
1 star
156

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, incorrect orders, and unresponsive staff, particularly during busy hours.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and unkempt restrooms.

Food Quality

Customers frequently complained about cold food, missing items, and poor preparation, with some expressing disappointment in the overall quality.

Staff Attitude

Several reviews noted rude or unprofessional behavior from staff, contributing to a negative dining experience.

Inconsistent Experience

Customers reported varying experiences, with some visits being satisfactory while others were disappointing, indicating a lack of consistency in service and food quality.
  • DW
    Daniel Wells
    Feb 13, 2026
    1.0
    PATHETIC!!!!I don’t know what type of stupid ethic your employees have. I said my daughter doesn’t get food, spent $38 and some change. On my junior bacon cheeseburgers there was barely any lettuce everything was thrown together. Literally the worst food I’ve ever had !!!!!!!!My wife’s food was thrown together as well sent a sweet tea home that would look like water …how freaking pathetic This is just really sad and I hope management reads this and it makes someone feel embarrassed for not doing their job. And heaven forbid you try to call to complain you can’t even get through. This is so pathetic I cannot believe a place making that kind of money lets them send out food like that they should be embarrassed and giving people freaking Refunds!!! I will never eat there again my family will never eat her again! Highly Recommend avoiding this place
  • RC
    Randy Carlisle
    Jan 5, 2026
    1.0
    9:26 am. Walked up to Wendy's from the Express lube to have breakfast while my car serviced. Door says open at 8am. Doors are locked and no one came to see who was rattling them. Walked around to drive thru where they were taking orders. No one came on the speaker. Walked around and knocked on window. No one answered. At one point, an employee made eye contact and walked away. By 9:36, I gave up. I'll spend my money elsewhere. That's extra poor service. I can't answer any questions because I never even received the least possible service.
  • MB
    M Bauer
    Dec 6, 2025
    4.0
    They were temporarily out of my favorite chili. Other items fresh and tasty
  • WR
    William Rierson
    Dec 3, 2025
    3.0
    No chili and rude about it
  • MW
    MadMax WellSmart
    Oct 28, 2025
    1.0
    How can a place of business thrive if management is sorry and don't care....how can this place still be open for business? This is a nasty place!

Frequently Asked Questions About Wendy's

Is Pilot Mountain Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's Pilot Mountain Drive-Thru?

The drive-thru is open daily from 8:00 AM to 2:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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