Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, many noted issues with freshness, incorrect orders, and overall quality.
Management Issues
Several reviews highlighted a lack of effective management, with calls for new management due to ongoing service problems.
Cleanliness
The location was noted as clean by some customers, but others reported dirty tables and unsanitary conditions.
Customer Experience
Mixed experiences were reported, with some praising friendly staff while others described hostile interactions.
CC
Carl Cutler
Feb 17, 2026
4.0
I rate this on a curve of large fast food chain experiences. I use the App and so far have never gotten an incorrect order, YMMV. Sometimes I get hot nuggets, sometimes not. Apparently, the 1/4 lb burger is supposed to be fresh beef and it definitely is better than the other burger options. It's a solid option for a quick, cheap meal when you really need that but I can't rave about it and it's not the best McD franchise I've seen. 4-stars but I'm going lower if we could use decimals. I'll go ahead and let the cat out of the bag--it's too expensive and not worth it without the App. Surely at full price I'm going 3 stars.
JS
Juan Salgado
Feb 6, 2026
4.0
Bad service in the morning the manager have to training people about costumers service
JS
Juan Sanchez
Jan 22, 2026
5.0
Honestly McDonald is everywhere but this exact McDonald’s is amazing !!
Manager MS.FLOR she’s outstanding and works like she owns it !! Thank y’all for the best service
TD
Todd Dionne
Dec 30, 2025
2.0
This McDonald's is has notorious for getting orders wrong in my experience. The attention to detail is simply not there. Quantity over Quality is the theme at this location as it is seemingly at every McDonald's franchise. On two separate occasions I have ordered the Quarter Pounder sandwich with the knowledge that this is one of the only sandwiches that is cooked fresh upon ordered. In back to back orders, they were precooked and not hot and fresh as advertised. This place for being in a nice town like Oak Ridge is a big disappointment.
JB
John Bream
Dec 29, 2025
1.0
How are you constantly out of so much stuff? One night it was cups. One night it was apple pies. Tonight is was sweet and sour AND barbecue sauce. When you order online, it’s almost always wrong! The management there must be horrific as the issues with this McDonald’s don’t exist at the others in the area! NEW MANAGEMENT NEEDED!