Dunkin'

4.1
669 reviews
Decked Out Lattes
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Business Details

120 Taberna Way, New Bern, NC
28562, United States
(252) 637-9284
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Bern, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
120 Taberna Way, New Bern, NC
28562, United States

Hours

Reviews

4.1
669 reviews
5 stars
385
4 stars
146
3 stars
47
2 stars
34
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their friendliness and efficiency, others were reported to have poor attitudes and rudeness.

Order Accuracy

Several customers experienced issues with incorrect orders, particularly in the drive-thru, leading to frustration and disappointment.

Service Speed

Many reviews highlighted slow service, especially during busy times, with long wait times reported for both in-store and drive-thru orders.

Cleanliness and Quality

The location is generally noted for cleanliness and fresh products, but there are complaints about inconsistent food and drink quality.

Management Issues

Concerns were raised about management effectiveness, with some customers noting a lack of urgency and poor handling of customer complaints.
  • SP
    Stephanie Phelps
    Nov 5, 2025
    3.0
    I work in this area and have always had great interactions with all the employees but today was just ridiculous. I’m assuming I dealt with the same lady that everyone else is referring to in their reviews up here (older white lady Linda) but she was so rude!!!!!! She just seemed like one of those bitter people that fake smile. Spoke to me as if I were a child because I was looking at MY order! The gentlemen at the register showed me where my order was so I went over to grab it and she just snapped on me, grabbed it back and told me not to touch it!! I’ve been in customer service before and could never handle a customer in that way. The employee standing next to her looked surprised that she’d reacted that way.
  • JC
    Javier Cruz
    Oct 21, 2025
    5.0
    Out of all of the Dunkin Donuts in New Bern, this one easily tops all of the others
  • SN
    Stan Nelson
    Sep 28, 2025
    5.0
    Quick grab of donuts/coffee while waiting for the rain to end...
  • MW
    Michael Weigle
    Sep 27, 2025
    5.0
    Nailed it!
  • MW
    Michelle Woods
    Sep 13, 2025
    5.0
    Huge shoutout to JJ at the Carolina Colours Dunkin’ Donuts! Hands down the BEST customer service I’ve ever received at this location. JJ was so friendly, upbeat, and genuinely cared about making sure everything was perfect with my order. It’s rare to find someone who goes above and beyond with such a great attitude, and JJ absolutely made my visit a great experience. Dunkin’ is lucky to have him!
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Frequently Asked Questions About Dunkin'

What are the regular opening hours for Dunkin' in New Bern, NC?

Dunkin' in New Bern, NC is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.