Dunkin'

4.2
760 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Bern, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2315 Neuse Blvd, New Bern, NC
28560, United States

Hours

Reviews

4.2
760 reviews
5 stars
447
4 stars
152
3 stars
83
2 stars
25
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; while some praise friendly and efficient service, others report rudeness and poor communication.

Order Accuracy

Many customers express frustration with incorrect orders and slow service, particularly in the drive-thru.

Cleanliness

The location is generally noted for being clean, but there are reports of unsanitary practices by some staff.

Product Quality

While some customers enjoy the food and beverages, others complain about stale donuts and inconsistent drink quality.

Wait Times

Customers frequently mention long wait times, especially in the drive-thru, impacting their overall experience.
  • JR
    Joseph Ryans
    Nov 12, 2025
    1.0
    I visit this location almost daily. The staff is very courteous and the coffee and food is usually very good. However, the past week has been an experience, as I had an experience with an older female manager, that gave a coffee 2/3 full and stated “less ice is less product” after asking why it wasn’t full. I will say there’s never been an issue with the coffee being full in the past. This location has a greta staff, just seems that the management needs a refresher in how to treat the customer, especially one that the staff knows by name.
  • AB
    aletta brown
    Oct 25, 2025
    5.0
    I have been visiting this Dunkin Donuts on a regular basis for many years. The fact that some of the employees have been there since my first visit is a testament to their dedication and pleasure at serving the public. I can honestly say I have never visited another restaurant that serves such delicious food and beverages on a CONSISTENT basis. Whether ordering in person or ahead on the app, I know my order will be correct and that it will be delicious. In the rare event my order isn't what I expected, they are quick correct it. This morning I placed a very large online order for a large group. The order was ready when they arrived and everything was delicious. I must add that this Dunkin has spoiled my family and me. The search for a comparable Dunkin anywhere else has failed.
  • MR
    melody rodriguez
    Oct 10, 2025
    1.0
    First off the manager (a guy working in the am on 10/10) pretty much told me I was lying when I told him I use to get cinnamon sprinkled on my chai tea. I use to go there EVERY MORNING Monday through Friday at 5 am when I worked at the hospital. I started going to 7 brew once I moved and haven’t been to Dunkin in a while. Thought I’d stop by this morning on my way to my doctors appointment, instead had a really nasty experience. Instead of the gentleman telling me they no longer do that, he told me they NEVER did that! So untrue!!!! Maybe not with him but I did! Also; some employees had on dirty tops with animal dander all over it. I will Never patronize this location EVER AGAIN!!!!!!!👎 I also waited 20 minutes for my tea but I cancelled my everything bagels and got a refund
  • LD
    Liyah D
    Oct 8, 2025
    2.0
    Drive thru always slow literally wait damn near 30 mins or longer for a coffee
  • SO
    Sean Oliver
    Sep 9, 2025
    1.0
    this is the most poorly managed Dunkin' Donuts on the planet. Pulled into the drive-thru at 7:30 a.m. there were six cars in front of me stayed in drive-through till 8:10. Ordered a large hot coffee coffee. Got to the window paid, they tried to hand me two or three different orders and I repeatedly had to request just a large hot coffee that's it. Sat at the window 10 minutes and watched the drive-through orders stack up for the people behind me. A young man-boy comes to the window and says we're working on your order. I repeat, it's just a large hot coffee. He repeats again we're working on it and gives me the excuse that he's got 100 orders. I tell him to just take it one at a time. he says don't tell him how to do his job I remind him somebody needs to tell him how to do his job if it takes longer than 10 minutes to pour a cup of coffee and hand it to a customer. That's how long I waited after I paid at the window.... 10 minutes. And no I did not get my coffee. The tweenie something man-boy had a breakdown at the window and flip me the bird.we exchanged unpleasantries and then I left for Publix to get K cups for my Kerig.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in New Bern, NC?

Dunkin' in New Bern, NC is open daily from 5:00 AM to 9:00 PM for in-store dining and from 5:30 AM to 8:00 PM for delivery.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' location offers delivery and curbside pickup services.