7 Brew Coffee

Reviews

• JW

  Jordan Willis

  1 day ago
  2.0
  I normally enjoy my experience at 7 brew in New Bern, coffee is always excellent and service is always wonderful. However today service as not great from some of the employees. I ordered my drinks, the lady taking my order asked if I would like a coffee if had ordered recently to which I said yes. However, I forgot to change the size from small to medium, which was my fault at the time I did not realize it was going to be small. I then proceeded to order two more drinks, one small hot WC mocha and a large iced latte. I pull up to wait for my drinks and when they come out I see my drink is small “ which I thought it was medium”, my small hot WC mocha is iced, the large latte is correct. I tell the lady handing me the drinks that it was my fault the small iced latte was the wrong size and if I could get it in a medium, and I informed her the small WC mocha was supposed to be hot. She was very sweet and took those two drinks back to be remade. This is where it went downhill. One of male baristas working was yelling about having to remake the drinks saying “ I wish people would just order what they want the first time” and “ if you pay for a small you should get a small and nothing on the house”. To my recollection I never asked for it to be on the house as it was my fault for not clarifying the size. The lady then brings the corrected drinks over to the car. I then thank her again for correcting the order and then I state “ do I need to pay for this medium” as it was my fault it was the wrong size and I had no problem paying again , to which she say no. I tell her well the guy in the back making the drinks seems to think I need to pay the difference. She tells me “yeah I heard him say that also, no you don’t have to, have a wonderful day”. I thank her again and then leave. I find the behavior of the barista very unprofessional, I understand food service/barista jobs can be stressful as I have worked both in the past. But never once have I talked crap about customers when their drink was not made correctly whether it was my fault for making the wrong drink, or theirs for not ordering the correct thing. Because as humans we are bound to make mistakes, human error is real. I think training should be held for that barista for customer service expectations or if they are going to talk crap about customers, how about don’t yell about it when I’m like 5 feet from you! To the other workers there today, thank you for being respectful and understanding. As I was taking blame for my mistakes in ordering. I will continue to go to this location as I enjoy their coffee and atmosphere. I just did not appreciate how I was treated today. Hopefully the baristas will gain knowledge of how to treat costumers.
• BD

  Brait derson

  Nov 17, 2025
  5.0
  Such a wonderful place — everything was perfect from start to finish.
• DS

  Dana Steele

  Nov 13, 2025
  5.0
  This is great place to get a hot or iced coffee, as well as a whole lot of other great drinks! I love the drive up service, the excellent drinks, and the great customer service! And their prices are very competitive compared to coffee competition in the area.
• HH

  Haley Harris

  Nov 12, 2025
  5.0
  Love their coffee- have tried a variety of lattes. My only feedback is that the music is sometimes blaring, especially under the overhang part of the building.
• VE

  verbss Espiritu

  Nov 11, 2025
  2.0
  I always ordered LG blondie just one shot of expresso, light ice with caramel drizzle and they mess up my ordere twice in one day, i dont think they know what they doing there im a loyal customer i enjoy my drink that keeps my day better Jacksonville 7brew is always on point but this in New Bern twice in one day is crazy

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