Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Multiple customers reported issues with incorrect orders and missing items.
Service Speed
Customers frequently mentioned slow service, particularly in the drive-thru.
Food Quality
Mixed reviews on food quality, with some praising freshness while others noted cold or poorly prepared items.
Staff Attitude
Customer service experiences varied, with some praising friendly staff and others reporting rudeness.
Cleanliness
The cleanliness of the restaurant received positive feedback, though some noted areas needing attention.
JS
Jillian Smith
Dec 28, 2025
1.0
Tried going back after almost a year to see if we’re serving their mozzarella cheese sticks fresh, but no. Even after I asked for fresh mozzarella sticks, they still gave me cold sticks. Last time I did send in a complaint, but they did nothing (offered me a beef sandwich, but I only go here for mozzarella sticks, I told them that and they offered me nothing else.) So I tried going back today since I had a coupon, but once again I’m out of luck. Took one bite and threw the rest out. I’ll probably do this again in 6 months, probably for the best they don’t serve them hot as I would most likely buy them once a week otherwise. Go to Burger boy for hot mozzarella sticks. Their marinara is not as good, but I get this snack for the fried cheesy goodness.
GH
Gigi Harford
Nov 30, 2025
1.0
How do I start… we order market fresh sandwich which always comes out wrong. Today had to go back in 3x and there is no apologies or anything . How hard is it to make it without mustard then forget Swiss cheese and mayo oh yeah onions. Instead we got looked like roast beeef. To top it off also ordered smokehouse brisket which is usually good today was super sloppy. No crisp onions, little barbecue sauce and no bacon. I was to hungry and ate it but what a disappointment. PPL get it together and give your customers the courtesy to take pride in what you do. Oh yeah forgot called the store was told we will remake sandwich but not sure how long then click. Manners and professionalism didn’t exist. Shame on them . If I could give no stars today I would waste if time and money. Bad experience
AA
Aaron Aldrich
Nov 24, 2025
2.0
Fry were cold and tasted like they'd be sitting all day.
TL
T L
Nov 21, 2025
5.0
Fast service good food and the woman at the window was very pleasant
LP
leigh preston
Nov 1, 2025
4.0
Food was great, and most the order was correct except for a missing Beef/cheddar. Re-ran thru the drive thru and told them about it. No problem. Pulled up to the window and they gave us the bag, got home, took it out and had an extra gyro in there as well. Thanks Arbys!