Absolutely unacceptable. I don’t even understand how this is allowed to continue. There is an employee here who does absolutely nothing and I mean NOTHING but sit in a chair and stare at customers the entire time. It is beyond uncomfortable and honestly very off-putting.
Every single time I come into this store, it’s the exact same situation. No greeting, no assistance, no effort whatsoever. Just sitting there, staring like customers are an annoyance. That is not customer service that is the complete opposite.
At this point, it feels like management is either unaware or simply doesn’t care, because there is no way this should be going on repeatedly. Customers should not feel uncomfortable or unwelcome just for walking into a grocery store.
If employees are going to be paid, they should be expected to actually work and interact with customers in a basic, professional way. This experience has made me seriously question continuing to shop at this location.
Do better.
AT
Anna Tal
Apr 3, 2026
4.0
Food Lion was pretty normal. Not super fancy but not super expensive either.
CD
Charlotte Dollyhigh
Feb 3, 2026
5.0
Good businedz
ES
Emmy Smith
Jan 29, 2026
1.0
The service desk IS ALWAYS CLOSED!!! The lady that sits up front in a chair watching everyone like we are all thieves, she is extremely rude! .Always acts as all customers are inconvenience. She automatically gets upset if she has to get out of her chair. Western Union is a joke there.They are never open or help you at the service desk. I usually don't do reviews.I love my town and everyone in it.But this is out of control. Very Bad customer service when it comes to this issue.
What are the opening hours of Food Lion at Granite Towne Centre?
Food Lion is open every day from 6:00 AM to 11:00 PM.
Where is Food Lion located in Mount Airy?
Food Lion is located at 692 S Andy Griffith Pkwy, Ste 112 in Granite Towne Centre, Mount Airy, NC 27030.
Does Food Lion offer a rewards program for shoppers?
Yes, Food Lion offers a Shop & Earn Rewards Program to help you save on your purchases.
Is Food Lion accessible for people with disabilities?
Yes, the store has wheelchair accessible entrances and parking.
Can I pay with debit cards or mobile payments at Food Lion?
Yes, Food Lion accepts debit cards and mobile NFC payments in addition to other payment options.
Does Food Lion sell organic and prepared foods?
Yes, Food Lion sells both organic products and prepared foods.
Is there a public restroom available at Food Lion?
Yes, Food Lion provides public restrooms for customers.
What nearby dining options are available around Food Lion in Granite Towne Centre?
Nearby dining options include Coppola's Pizzeria & Italian Restaurant, East Coast Wings + Grill, and Bojangles'.
Are there pet care services near Food Lion at Granite Towne Centre?
Yes, Petsense by Tractor Supply and Petsense by TSC Tractor Supply offer pet grooming and retail services nearby.
Where can I find financial and money transfer services near Food Lion?
Western Union and Mariner Finance are nearby and provide money transfer and financial services.
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