Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 349 Andy Griffith Pkwy. in Mount Airy, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported long wait times, unresponsive staff, and poor customer service experiences, particularly during busy hours.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about undercooked or burnt pizzas and missing items from orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms, which negatively impacted their dining experience.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for being unprofessional and inattentive.
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Crystal Griffith
4 days ago
1.0
The wait staff, that consisted of one young waitress, who was, very inexperienced and not enthusiastic about her, what I would guess to be her first job but not interested in learning why she isn't making any if at all, tips. The tables were dirty from lack of wiping them down. This week from the previous day's. The salad bar was decent considering every time that door opens, dirt,germs and everything thing else that blows in, is directly in line of the 2 sided salad bar. We had to ask more than once for alot of thing's. Such as, ya know, the items you are generally given upon arrival and being seated at an establishment that serves food. Napkins, silverware, refills etc etc
The only decent thing in the place, within eye view was some hot guy that put the pizzas in the oven and took them out of the oven.
Lousy
MR
McKenzie Ross
Dec 15, 2025
1.0
Terrible Experience – Avoid This Location
We were stranded for the night after our semi truck broke down, so we relied on Pizza Hut delivery. Huge mistake. The pizza we received was raw and part of our order was completely missing. After realizing this, we tried calling the store — and it’s been a nightmare. The location is completely unreachable. I’ve been on hold for almost an hour with no answer and no help.
When you’re stuck on the road and counting on food delivery, this level of service is unacceptable. Uneatible, undercooked food, missing items, and zero customer support. Worst experience ever. I won’t be ordering from this Pizza Hut again.
AB
austin bateman
Dec 13, 2025
1.0
I dont give bad reviews often but being put on hold having enough time to drive fron welcome nc to your location and still not have anyone pic up the phone is ridiculous then, when you get to the store you're told that the only people that can pick up the phone are servers who are both outside currently smoking in their nissan altima this is just absolutely ridiculous please feel free to contact me i would love to have a conversation or a discussion about this
DW
Duane Walker
Nov 19, 2025
5.0
This was our first visit and thoroughly enjoyed the pizza. While they offer alternative thicker pizza crusts, we found that the thin crust was delicious and no need for anything else. Our server was great and helped make it an enjoyable experience. We recommend the restaurant.