Feedback on customer service is mixed; while some customers praise friendly staff, others report rudeness and unhelpfulness, particularly at the service desk.
Store Cleanliness
Many reviews highlight the store's cleanliness and organization, although some mention areas needing attention, such as the front entrance.
Product Availability
Customers appreciate the well-stocked shelves and good selection of produce, but some express frustration over outdated products and limited options in certain categories.
Pricing
Prices are generally viewed as reasonable, with some customers noting good deals and discounts, while others feel prices are higher compared to competitors.
CD
Charlotte Dollyhigh
Feb 3, 2026
5.0
Good businedz
ES
Emmy Smith
Jan 29, 2026
1.0
The service desk IS ALWAYS CLOSED!!! The lady that sits up front in a chair watching everyone like we are all thieves, she is extremely rude! .Always acts as all customers are inconvenience. She automatically gets upset if she has to get out of her chair. Western Union is a joke there.They are never open or help you at the service desk. I usually don't do reviews.I love my town and everyone in it.But this is out of control. Very Bad customer service when it comes to this issue.
MB
Mark Badgett
Jan 18, 2026
4.0
Food Lion has good prices and friendly employees..
LT
Lourdes D L T
Jan 13, 2026
5.0
We have 3 Food Lions in town. This one is my favorite. Is not a big store but it has everything. Their produce is the best in town.
MQ
Misty Q.
Jan 2, 2026
1.0
We have 3 foodlions in Mt.Airy, this is our biggest one but it is truly our worst when it comes to courtesy and professionalism. I and other friends and family are treated like we're less than humans or thieves and no apology when items were proven to be scanned. Shame on your Manager because he's worse than the employees. If times get to hard be sure to close this one!!!!!