After placing my order, several items were marked as out of stock. I attempted to communicate with the shopper through the app regarding replacement options but received no response.
When I arrived at the store, I noticed that some of the items marked out of stock were, in fact, available on the shelves. Since I was already in the store, I went to the front to ask for assistance. The first employee I approached showed little concern and directed me to another associate who was unable to help. I was then redirected again, and each employee seemed unsure of how to handle the situation.
When my order could not be located in the system initially, an associate had to log into a second device, which further delayed the process. Given the confusion and lack of clear assistance, I requested to speak with a supervisor. Unfortunately, the supervisor I spoke with was condescending and dismissed my concerns by stating that the store was busy due to an approaching storm. While I understand the increased demand, this should not excuse poor communication or customer service.
This experience could have been avoided if the shopper had communicated through the app regarding substitutions and if staff were better prepared to assist with to-go orders.
RB
rita brennan
Jan 2, 2026
5.0
Neat, clean, well stocked, good prices, helpful and polite staff.
SJ
Sal John
Dec 13, 2025
1.0
Poor customer service by management.. HORRIBLE Wegmans have way better customer service across the street.
What are the operating hours of Food Lion in Bethany Village?
Food Lion in Bethany Village is open daily from 7:00 AM to 11:00 PM.
Does Food Lion offer curbside pickup?
Yes, Food Lion offers curbside pickup services for customer convenience.
Where is Food Lion located in Morrisville?
Food Lion is located at 3609 Davis Drive, Bethany Village, Morrisville, NC 27560.
Is there wheelchair accessibility at Food Lion in Bethany Village?
Yes, Food Lion has a wheelchair accessible entrance and parking available.
What payment methods are accepted at Food Lion?
Food Lion accepts debit cards, mobile NFC payments, and does not require cash only. Paychecks are also accepted.
Does Food Lion sell organic and prepared foods?
Yes, Food Lion sells organic products as well as prepared food items.
What nearby places can I visit before or after shopping at Food Lion?
Nearby you can visit Bethany Village shopping center, JJ China Restaurant for Asian cuisine, or Kwality Ice Cream & Bakers for dessert.
Are there financial services near Food Lion in Bethany Village?
Yes, nearby financial services include Western Union for money transfers, Coinme for ATM and currency exchange, and Edward Jones financial advisors.
What options are available near Food Lion for health and medical needs?
Nearby health services include KidzCare Pediatrics, Building Blocks Pediatrics, Triangle Family Dentistry, and Triangle Eye Institute.
Where can I find dining options around Food Lion in Bethany Village?
Dining options near Food Lion include Honest Indian Vegetarian Restaurant, Rajbhog Cafe, Amber Flavors & Taste, and JJ China Restaurant.
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