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Brand Certified

Chipotle Mexican Grill

3.2
(1344 reviews)

About

Mexican Restaurant
Chipotle Park West Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1516 Village Market Pl, Morrisville, NC
27560, United States

Hours

Reviews

3.2
1,344 reviews
5 stars
460
4 stars
276
3 stars
110
2 stars
106
1 star
392

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty floors and tables, and a general lack of cleanliness in the restaurant.

Service Quality

Customers frequently reported rude and unhelpful staff, with many instances of poor customer service and disrespectful behavior from employees.

Food Quality

There were numerous complaints about food quality, including undercooked rice, skimpy portions, and items being out of stock.

Management Issues

Several reviews pointed to poor management practices, including disorganization, lack of training for staff, and failure to address customer complaints.

Inconsistent Experience

While some customers had positive experiences, many others reported consistently negative experiences, indicating a significant variability in service and food quality.
  • GW
    Gray Winfree
    Feb 22, 2026
    1.0
    Always disgusting in there, and the employees absolutely suck most of the time. There are many instances of attitude and disrespect as well as not listening to things as simple as “a tiny bit of sauce” (they proceed to put a full ladle every time), The music in there is horrible and always way to loud, and it seems like the tables get wiped down MAYBE once a day. They also are out of something every time I go in there whether it’s early in the day or late at night. Every. Single. Time. And if it’s ice don’t expect them to tell you before you buy your drink, you just have to find out for yourself after. I don’t see myself visiting this god awful establishment again unless they do a 360 of the lazy half ass crew they have working there. I’ve literally had two workers argue while making my food which then led to a 5-10 minute process for a simple bowl. So many things wrong, and I didn’t even mention that the food is hit or miss. Don’t make a mistake like I did and and give them any of your money, you WILL be disappointed. P.S. staying open until 11 isn’t a good thing if your workers start half assing everything.
  • DR
    Dakota Roscoe
    Feb 21, 2026
    5.0
    My regular chipotle location and they are always super friendly. It's chipotle so you know what you are expecting food wise. They are fairly generous with the portions and are happy to add a little more of the non protein items if you ask. It's always a very clean and well kept location though I don't typically dine in. The manager or store owner not sure, is super friendly and there was a small slow down at one point and he apologized and gave me a free drink. It was very kind even when it wasn't much of a slow down.
  • LL
    Linda Lyon
    Feb 18, 2026
    1.0
    Absolutely filthy floor and tabletops. Wetted some napkins to clean the area where we were eating. Debris all over the floor
  • BS
    Brooke S
    Feb 7, 2026
    1.0
    right from the start, the person taking my order points to my partner and asks “is he eating anything or no.” immediately i’m baffled but continue to say my order. I asked for white rice and was given a little under a scoop, I ordered a veggie bowl so i asked for veggies, it was out and she rolls her eyes and goes and gets some from the online order side. Additionally, I wanted to get the corn salsa and it was also out, so the server rolls her eyes and goes to the back to get more. I see her stop right before the fridge, drink her drink and scroll on her phone. My portion of guacamole was not the usual so i asked if i could get more and she looks at me and says no it will be extra. extra?? I barely got any. i have never felt so disrespected and disgusted with how someone treated me and my partner. i never want her to touch my food ever again.
  • CG
    Colin Goodwin
    Feb 7, 2026
    1.0
    As a frequent visitor of this chipotle I have never had service as bad as this. When I first went to order with my partner she asked what my partner wanted then gestured toward me asking if I was eating. Then when preparing my bowl she gave me only one scoop of rice and said additional scoops would be extra when I am well aware of the usual two scoops of rice are included. Then when it came to protein I asked for double protein and proceeded to give me half and half saying that any additional would be extra and rolling her eyes after every response. I usually never have an issue with this chipotle and customer service but this one by far takes the cake due to her attitude. I understand there are hard days but if you are not fit to talk to customers politely then don’t apply for this position.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Park West Village offer?

Chipotle offers Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Morrisville, NC?

It is located at 1516 Village Market Pl, Morrisville, NC 27560, in the Park West Village area.

Brand Certified Facts from Chipotle Mexican Grill

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