Chipotle Mexican Grill

3.2
1331 reviews
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About

Mexican Restaurant
Chipotle Park West Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1516 Village Market Pl, Morrisville, NC
27560, United States

Hours

Reviews

3.2
1,331 reviews
5 stars
456
4 stars
275
3 stars
110
2 stars
105
1 star
385

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and mistakes with orders.

Cleanliness

Many customers reported that the restaurant was dirty, with unclean dining areas and food spills.

Food Quality

Several reviews mentioned issues with food quality, including hard rice, skimpy portions, and stale ingredients.

Availability of Items

Customers frequently noted that the location was often out of key ingredients, leading to disappointment.

Management Issues

Reviews indicated a lack of effective management, with complaints about staff behavior and operational disorganization.
  • BG
    bryan goetze
    2 days ago
    1.0
    This Chipotle is a joke... the employees that work here are much more concerned about the conversation they're having and their own personal drama than actually doing their jobs... everytime I come here the employees are a bunch of kids just goofing off and playing games while the customers are all standing around waiting... I would highly suggest avoiding this one.
  • AE
    Alex Egresits
    4 days ago
    1.0
    Cockroaches were coming out from under the steam table where they keep the food. They were crawling on the walls and near the grills
  • BA
    Brianna Adams
    Dec 27, 2025
    1.0
    Tom was very nasty at this location today. I placed a mobile order for a double high protein bowl (a pre-made selection on the site that i always get) and sat in. My first bite, i noticed the rice was hard and grainy & that i had diced tomatoes in the bowl. It usually comes with a spicy tomato sauce, not diced tomatoes. Tom did not apologize for the mistake and argued with me about the rice not being hard and even took a spoon full out of my bowl and said “its tastes fine”. I said well its hard to me and i come here all of the time and its never grainy like this. He then proceeded to make my bowl with an attitude & put the diced tomatoes in the bowl AGAIN…i asked him again to take the diced tomatoes off and put the salsa on it that usually comes on it. He said “so you want me to make it again” and then slammed the bowl in the trash…i then said if its such a problem for you to remake the order then refund me and told him he has poor customer service and that i will be reporting him to corporate. He laughed and said thats fine, the holidays always bring the worst people. I said my holiday was fine youre just mad because you dont know how to make a order correctly…he responded you dont know how to order..i responded i live down the street and come here weekly and never had an issue…he then said “next time reach out to customer support for help ordering and then apologized to the customers behind me.
  • ML
    Maya Lin
    Dec 23, 2025
    1.0
    Might be the most poorly run, disorganized chipotle ever. Have been only a couple times months apart and the service is so slow. Had to wait nearly an hour for a mobile order, and the staff just seems to lack common sense. I'd take the trip 15 minutes down the road to avoid using this particular franchise.
  • BV
    brian v
    Dec 19, 2025
    1.0
    Just had the worst order of chipotle I’ve ever had in 20 years of going to the restaurant. Literally got two Carnitas bowls that included almost no meat, and the meat that did come was the single biggest piece of fat I’ve ever seen in my life. It almost seemed intentional how bad it was. So incredibly disappointing and don’t think I’ll visit this location ever again.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Park West Village offer?

Chipotle offers Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Morrisville, NC?

It is located at 1516 Village Market Pl, Morrisville, NC 27560, in the Park West Village area.