Dunkin'

3.4
340 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Morganton, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1248 Burkemont Ave, Morganton, NC
28655, United States

Hours

Reviews

3.4
340 reviews
5 stars
142
4 stars
55
3 stars
30
2 stars
29
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, including drinks being made improperly and missing items.

Wait Times

Customers frequently complained about long wait times both in the drive-thru and inside the store, often exceeding 20 minutes.

Cleanliness and Maintenance

Feedback indicated that the location was often unclean, with poorly maintained facilities and equipment.

Product Quality

Several reviews mentioned inconsistent quality of food and drinks, with complaints about stale items and poorly made beverages.
  • FY
    Fernando D Yax
    Dec 27, 2025
    1.0
    My family and I went there and the workers were very rude and had expired juices and we told them and they put it back saying we don’t care and put it back.
  • SG
    sukarai grant
    Dec 13, 2025
    1.0
    This morning, my mother and I went through the drive-thru and kindly mentioned that the menu screen wasn’t working, so we weren’t able to see it. Unfortunately, the employee responded in a very dismissive manner and made it seem as though we were inconveniencing her, despite us being respectful from the beginning. Situations like this reflect poorly on a business, as good customer service should include patience and a willingness to help.
  • JJ
    Junior
    Dec 6, 2025
    1.0
    Drive thru takes forever even if it is weekends and weekdays.
  • SK
    Sorahya K.
    Nov 25, 2025
    1.0
    I’ve went to this Dunkin a few times to give it a chance but it always disappoints me EVERY time. It’s so close to my house so it hurts my heart that the Customer service is TERRIBLE almost every single employee has an attitude, the drinks are never made right, and they always run out of everything which I know is not in their control but the customer service is the real issue. Dunkin please hire new management and different employees so we can enjoy our local coffee shop.
  • LB
    Lena Boe
    Nov 9, 2025
    1.0
    All I wanted was an iced matcha and a bagel. They didn’t have any bagel flavors left. So I got the mini stuffed plain bagels. The matcha came out white because it had one scoop of Matcha and way too much milk. I asked them to shake it up so the matcha gets mixed in. They barely did. Pulled into a spot and went inside to have them fix the matcha. They redid it the same way and said that’s how it’s made. Know for a fact that’s bs because other Dunkin’s do it properly. Bagel bites were cold and inedible. Threw everything away immediately. How can a large company that “America runs on” be so bad? Do better.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Morganton, NC?

Dunkin' in Morganton, NC is open from 5:30 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 7:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.