Dunkin'

3.4
336 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Morganton, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1248 Burkemont Ave, Morganton, NC
28655, United States

Hours

Reviews

3.4
336 reviews
5 stars
142
4 stars
55
3 stars
30
2 stars
29
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely long wait times and poor service, with many feeling ignored or mistreated by staff.

Staff Attitude

Feedback indicates a consistent issue with rude and unprofessional behavior from employees, leading to negative customer experiences.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including incorrect drinks and food items, contributing to customer dissatisfaction.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.

Product Quality

The quality of food and drinks received mixed reviews, with some customers enjoying the offerings while others complained about inconsistencies and poor preparation.
  • LB
    Lena Boe
    Nov 9, 2025
    1.0
    All I wanted was an iced matcha and a bagel. They didn’t have any bagel flavors left. So I got the mini stuffed plain bagels. The matcha came out white because it had one scoop of Matcha and way too much milk. I asked them to shake it up so the matcha gets mixed in. They barely did. Pulled into a spot and went inside to have them fix the matcha. They redid it the same way and said that’s how it’s made. Know for a fact that’s bs because other Dunkin’s do it properly. Bagel bites were cold and inedible. Threw everything away immediately. How can a large company that “America runs on” be so bad? Do better.
  • SC
    Stacy Creed
    Nov 6, 2025
    1.0
    I came thru the drive thru around 11am on 11/6. I ordered a frozen coffee. I am a regular at Dunkin’s all over and always get the same coffee. When the lady handed me my coffee, I knew it was not right. Instead of handing it back then, I chose to go back around because there was a long line. I didn’t want to make people wait. When I got back around and asked for her to add cream to it and make sure it was full. She said I was going to have to do it myself with the individual creamers and was nasty. Another lady came to the window grabbed my drink and slammed it on the counter. I was shocked. I will not be going back. Unacceptable for customer service.
  • JP
    JD P.
    Nov 2, 2025
    3.0
    Label the donuts rack better
  • EC
    Eli Castro
    Nov 1, 2025
    1.0
    If I could put not stars I would. Few months ago service was great. Now, its not even worth it, lines are 20 minutes long at least.
  • JS
    Julianna Sweeney
    Oct 26, 2025
    2.0
    We visit this location often but this time it was a bad experience. The staff was fighting amongst themselves where they could be heard , and we waited at the window for over fifteen minutes for anyone to even come to the window to take our money or give us our order. Extremely unprofessional and should not happen. Maybe better management is needed???

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Morganton, NC?

Dunkin' in Morganton, NC is open from 5:30 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 7:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.