Dunkin'

3.5
431 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mooresville, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
651 River Hwy, Mooresville, NC
28117, United States

Hours

Reviews

3.5
431 reviews
5 stars
183
4 stars
75
3 stars
49
2 stars
26
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect drinks.

Product Availability

Customers expressed frustration over the unavailability of menu items, including donuts and various drinks.

Speed of Service

Several reviews noted slow service times, particularly during busy hours, leading to long wait times.

Staff Friendliness

While some customers praised individual staff members for their friendliness, overall staff demeanor was often described as disinterested or rude.
  • TT
    Tyler T
    Jan 2, 2026
    5.0
    Great location, no one in line when I got there and super easy to order online. Great experience stopping here!
  • MA
    Madison Anthony
    Dec 6, 2025
    1.0
    I came here today around 11:30 and got a mango refresher and as soon as I got it I could tell it was wrong as my drink was brownish and literally tasted like there was espresso in it and I use to work at Starbucks so unfortunately I would know! I had my drink re made and as I was sitting by the drive through window I could hear them yelling about me but I just wanted my drink so I let that be and my new drink was made properly. It was bright orange with no espresso taste but my first drink should have never had espresso in it in the first place, it was absolutely disgusting. I don’t even know how you can accidentally put espresso in a refresher but workers need to be informed that when you mess up you need to start over in a new cup do not serve something wrong.
  • AB
    Alexah Barker
    Nov 15, 2025
    1.0
    I had an appalling experience during my recent visit. The young lady who took my order accidentally missed one of the coffees. No big deal — mistakes happen. I simply asked to have it added, and I was perfectly willing to pay for it. However, the woman making the coffee was extremely rude. She rolled her eyes repeatedly, gave me nasty looks, and kept saying, “What does she want? What does she want?” even though I was standing just a few feet away. She could have asked me directly, and I had already explained that I ordered two coffees and was missing one. Instead of fixing it and moving on, the reaction was unnecessarily hostile. The comments, the attitude, and the overall service were horrific. These coffees weren’t even for me — I was picking them up as a small gift for a few ladies at the hair salon. I buy donuts for my office twice a month from this location, but after today, I will never be back. To the girl with the lip tattoo making coffee today: please be kind and understanding. You reacted poorly when simple customer service was all that was needed. Even after all that, I still offered to pay for the $3 coffee. Truly disappointing practices.
  • KK
    K
    Nov 3, 2025
    4.0
    Don't always have every menu option, but this Dunkin has the sweetest employees
  • SB
    Sarah Bella
    Oct 29, 2025
    5.0
    Nasty attitudes. Went in to order coffee, the young woman was annoyed that my card didnt tap to pay. I tried to explain to her that if she would wait one second it would work. The other girl, I believe her name was Morgan, she was on her phone the entire time, taking pictures of customers cars. Why she was doing that is beyond me. They both had extremely nasty attitudes. I will never bring my business here again

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 651 River Hwy, Mooresville, NC?

Dunkin' in Mooresville is open daily from 4:30 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.