Dunkin'

3.5
428 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mooresville, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
651 River Hwy, Mooresville, NC
28117, United States

Hours

Reviews

3.5
428 reviews
5 stars
182
4 stars
74
3 stars
49
2 stars
26
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and missing components.

Product Availability

Customers expressed frustration over the consistent lack of available menu items, including coffee and donuts.

Speed of Service

Several reviews noted slow service, particularly during busy hours, leading to long wait times.

Mixed Staff Experiences

While some customers praised individual staff members for their friendliness, overall experiences varied widely, with many citing disinterest from employees.
  • AB
    Alexah Barker
    Nov 15, 2025
    1.0
    I had an appalling experience during my recent visit. The young lady who took my order accidentally missed one of the coffees. No big deal — mistakes happen. I simply asked to have it added, and I was perfectly willing to pay for it. However, the woman making the coffee was extremely rude. She rolled her eyes repeatedly, gave me nasty looks, and kept saying, “What does she want? What does she want?” even though I was standing just a few feet away. She could have asked me directly, and I had already explained that I ordered two coffees and was missing one. Instead of fixing it and moving on, the reaction was unnecessarily hostile. The comments, the attitude, and the overall service were horrific. These coffees weren’t even for me — I was picking them up as a small gift for a few ladies at the hair salon. I buy donuts for my office twice a month from this location, but after today, I will never be back. To the girl with the lip tattoo making coffee today: please be kind and understanding. You reacted poorly when simple customer service was all that was needed. Even after all that, I still offered to pay for the $3 coffee. Truly disappointing practices.
  • KK
    K
    Nov 3, 2025
    4.0
    Don't always have every menu option, but this Dunkin has the sweetest employees
  • SB
    Sarah Bella
    Oct 29, 2025
    5.0
    Nasty attitudes. Went in to order coffee, the young woman was annoyed that my card didnt tap to pay. I tried to explain to her that if she would wait one second it would work. The other girl, I believe her name was Morgan, she was on her phone the entire time, taking pictures of customers cars. Why she was doing that is beyond me. They both had extremely nasty attitudes. I will never bring my business here again
  • NA
    Nicole Antonacci
    Aug 22, 2025
    1.0
    This is the third time I’ve had a rude customer service experience at this location so we are done coming here.
  • MK
    Maneesh Krishna
    Aug 20, 2025
    1.0
    Worst Place. All the items here are out of stock round the year. Just asked for a multiple coffees and every coffee is out of stock and the employees are very rude.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 651 River Hwy, Mooresville, NC?

Dunkin' in Mooresville is open daily from 4:30 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.