Taco Bell

3.6
960 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 401 W. Roosevelt Blvd. in Monroe. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
401 W. Roosevelt Blvd., Monroe, NC
28110, United States

Hours

Reviews

3.6
960 reviews
5 stars
397
4 stars
192
3 stars
127
2 stars
76
1 star
168

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, particularly during busy times.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and staff not following special requests.

Cleanliness

The dining area and restrooms were frequently described as dirty and poorly maintained, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared items and inconsistent quality.

Management Issues

Several reviews pointed to ineffective management, with complaints about staff behavior and overall store operations.
  • RR
    Robert Radspinner
    Nov 17, 2025
    2.0
    Hard taco shells stale. Lettuce was breaking down slimy. Threw most if the food away. Quality has been dropping as the prices increase. Two people 30 bucks crazy I can go authentic Mexican higher quality and order much better food.
  • JM
    juan morales
    Nov 16, 2025
    1.0
    Hello, I wanted to share some feedback. We waited about 15–20 minutes and never received our order. Our family was hungry, so we had to request a refund and leave. We were really looking forward to trying the food, but this experience was disappointing. I hope things improve because we probably won’t be back otherwise.
  • JP
    Jason Puckett
    Oct 29, 2025
    5.0
    It's taco bell. Solid. Fast.
  • TF
    TeamTree Fam
    Oct 14, 2025
    4.0
    My experience was a mixed experience. I will have to give a shout out to an employee named Tae. He was extremely helpful and kind. If customer service could be run the same way Tae helped me out that da,. All Taco bells would run amazingly. However, the manager of the store stephon was extremely rude. When I ask questions he was short, rude and condescending. He was not helpful in any way shape or form. And unfortunately if I had to deal with him again at this location I would not return. In my own personal opinion Tae should be the manager. He clearly knows more about customer service.
  • BR
    Bree Raine
    Oct 14, 2025
    1.0
    This place sucks. We walked in, both of the order kiosks were down. That’s fine, we’ll order at the counter. We start ordering and the girl at the counter tells us that they are out of chalupas. We leave because that’s really all we go to Taco Bell for. We get all the way to the car before the girl from behind the counter comes out and yells that they do actually have chalupas. We go back inside and start ordering. I just wanted two chalupas, not the meal. The girl asks if I want the combo and I clarify that I do not. She says ok and continues taking the rest of the order. The dining room is a mess. When we get the food, it’s wrong. She gave me the combo after I clarified that I did not want it. I would have corrected her at the counter if she would have read the order back but she did not. The chalupa shells were raw and cold. All this to say, we will not be going back.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell located at 401 W. Roosevelt Blvd, Monroe?

The drive-through is open Monday and Sunday from 6:30 AM to 2:00 AM, and Tuesday through Saturday from 6:30 AM to 3:00 AM.

Can I order Taco Bell's food online or through a mobile app for pickup or delivery?

Yes, you can order ahead online or on the mobile app for pickup or get it delivered at this Taco Bell location.