Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely slow service, long wait times, and rude staff interactions.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Cleanliness
Several customers noted poor cleanliness in the dining area and play area, with some mentioning unsanitary conditions.
Management Concerns
Feedback indicated a lack of effective management, with complaints about unprofessional behavior from managers and staff.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold items and inconsistent preparation.
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Heidi Helms
1 day ago
1.0
Needed a pick me up coffee so I ordered drinks online for my family. My large frappe and medium frappe were in the same size cup and my medium iced coffee was in a small cup. So I went inside to get this corrected. They were out of large cups so they put my medium in a large 1/2 full..ok sounds pretty crappy but whatever. However my iced coffee was definitely in a small and the teenage girl just argued with me and didn’t give me a new coffee. I’m pretty sure all iced coffees are still $2. So really you argue with me! Staff needs training in customer service and on McDonald’s products. Cup even shows it is a small iced coffee.
EE
Ezra Ridings (Enny)
1 day ago
1.0
The workers are rude as can be, and we had to tell them our order THREE TIMES. The first time got zero response, and on the second time the woman cut us short and tried to have us go to the window before actually taking the full order. When we told her there was still more and added 2-3 more items, she said "oh." and carried on. THEY STILL GOT IT WRONG. We ordered two sausage and egg mcmuffins, and they both came with cheese. My grandfather went into the McDonald's to try and get it fixed, and after several minutes, he came back out and said it would be faster to get help through the drive thru because no one would come to the counter to help him. They were extremely rude when we told them they got our order wrong, but they did give us the correct mcmuffins after. Rude, and couldn't get an easy order done. Do not go here.
AA
AUBREY AUSTIN
4 days ago
1.0
Picked up 3 orders and every one of them was wrong. Burgers had nothing on them, no sauce in the bag for nuggets, fries weren't the right size. I'm pregnant and just wanted some sweet and sour sauce and now I'm crying at work
CN
Chris Neal
Dec 27, 2025
1.0
Ordered delivery , my apartment is the letter i. I get a message asking where the number 1 is. I said it’s a “letter eye” at the top floor. I then get a random photo of someone else’s door. They need a reading test for employment. And that’s all the info and if you ask for more information that would make no sense. Please read the review.
ME
Megan Elliott
Dec 23, 2025
1.0
I sat in line for 25min to get up to the window. When I got up to the window to pay no one was there for another 5 min. 2 cars had left, so I pulled straight up to where you pick up the food. She preceded to tell me I would have to go back around to the back of the line bc I didn’t pay. I told her I wasn’t doing that it wasn’t my fault no one was there to pay. Some drive throughs don’t have a pay window these days so I thought no one was there. She said they were super busy and didn’t have time to run it. I was aware since I just waited now 30 min to get my food. She could had ran my card by the time she was done telling me she couldn’t. I never come to McDonald’s but I was coming to get a gift card and thought I would get dinner for the family so my bill was well over $50 that I was going to pay. Dumb. Never again.