Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor service, including rude staff and long wait times, with some feeling ignored or mistreated.
Food Quality
Numerous reviews mentioned issues with food quality, including cold or improperly prepared items, and missing components in orders.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty tables and play areas.
Management Issues
Feedback indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
Long Wait Times
Customers frequently experienced long wait times both in the drive-thru and inside the restaurant, often exceeding 30 minutes.
KC
Kevin Clyburn
3 days ago
1.0
I door dashed my food and asked for all da sauces I wanted and didn't get them and I ordered a 20 piece I didn't want all dat spicy sauces I wanted ranch and da chilli one and didn't get it so give me a ten piece with my sauces I wanted and paid dat price for it
JJ
Johnny Long ,Jr
Feb 8, 2026
2.0
When standing at the counter it's really difficult to get someone to help me get my order or an order from the app at the counter, everyone is in the back and rarely comes to the counter to check to see if someone needs help.
BA
Betsy Aycock
Feb 4, 2026
1.0
Stopped by the McDonald's in Monroe North Carolina on West Roosevelt Boulevard 2-3-26 around 7:00 p.m.. nobody in the line So I placed my order and proceeded to pay. The Indian lady took my money and I waited approximately 10 minutes at the window for my food. I ordered an iced tea half sweet and half unsweet with a lot of ice, a couple cheeseburgers two orders of fries and a Big Mac. After I asked if there was a problem she came back to the window and said we're waiting on hot fries. Another 10 minutes and I finally got my bag. The french fries were cold and dry, the burgers look like they had been sitting in the window for hours. I got two Iced Teas and 2 cups of ice no napkins. Another young lady replace the fries. The food is sorry setting up for hours you have to beg for napkins and you get one. Don't Waste Your Heart earn money on this nasty McDonald's with poor customer service
MO
Mark Ownbey
Jan 23, 2026
1.0
Drive thru was a disaster, a new employee screwed my order up big time, Monroe McDonald's is damaging the reputation, another time at 6am when I pulled up to the speaker, I was told we are not accepting orders at this time,
RF
Redneck Firemen93
Jan 20, 2026
5.0
Every time I come to this McDonald's I'm surprised by the happiness of the staff by the order of everything, the restaurant is always so clean and the staff are always so friendly, I'm not sure what happened here but it's like day and night , finally enjoying my McDonald's Agian . Great job guys ( Melissa is the best ever btdubs )