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Brand Certified

Chipotle Mexican Grill

3.6
(661 reviews)

About

Mexican Restaurant
Chipotle Monroe NC is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2335 W Roosevelt Blvd, Monroe, NC
28110, United States

Hours

Reviews

3.6
661 reviews
5 stars
314
4 stars
105
3 stars
58
2 stars
45
1 star
139

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor customer service, including rude staff and long wait times.

Food Availability

Many reviews highlighted frequent shortages of key ingredients, such as steak, chicken, and rice, leading to customer dissatisfaction.

Cleanliness Concerns

Several customers noted that the restaurant was not clean, with dirty tables and food areas.

Order Accuracy

Customers frequently experienced issues with incorrect orders, including missing items and wrong ingredients.

Mixed Food Quality

While some customers enjoyed the food, others reported inconsistent quality, such as overcooked rice and stale chips.
  • KK
    Kevin
    5 days ago
    1.0
    For this place every day to only have steak for pick up orders and not for when you walk in into the building every day, there’s no steak they only give the privilege to the people that are going to order online. I will be documenting every day and I will be putting this out there because of there’s don’t come to this place if you want to get steak burritos because even though they got the steak, they’re only giving it to delivery orders and not the people that are walking into the building
  • SC
    Sakari Cherry
    Feb 21, 2026
    1.0
    Both the staff and the manager that worked the evening shift on 2/21/26 are terrible. Your customer service doesn’t exist and they give you what they want you to have, not what you ordered. I will never return - not because of the bad order- that could have been fixed. The lack of decency though, character flaws.
  • AM
    Ana Morales
    Feb 15, 2026
    1.0
    Bad s bad service bad food you have to stand in the rain and wait for your food I got there and the girl said that I didn't have my order because I didn't have they couldn't find my name that's the worst place I have ever been to I will never go back there it's got home my order was all messed up I live an hour away just to go get food that's ridiculous I understand that they're short staffed but if your place is short-staffed then corporate office should help them find more people other people have to stand outside in the rain
  • RP
    Ruth Polomsky
    Feb 15, 2026
    1.0
    If you can't accept both online and in person orders you are severely understaffed. I feel horrible for the employees who have to put up with the kind of terrible mismanagement that puts them in the position of having to lock customers out of the store because they don't have the capacity to fulfill online and in person orders at lunch time on a Sunday. On top of that the overall quality of the food has gone severely downhill. You won't be getting any of our money again.
  • AR
    Andrew Rhyne
    Feb 6, 2026
    1.0
    So my advice for customers don't come after 8pm. We all know Chipotle is getting smaller and smaller spoons, has six toppings ( 2 of them add $5 each to your order), and if you come late you are guaranteed to have meat or toppings missing because "they are out". My advice for the franchise owner if I were you i'd go open a Qdoba where the old chick fil a was. This way once you piss off people who get off late and try and come in for a good meal and have to get rice bowls because there are no meats or toppings left they can go to a similar restaurant, not pay extra for toppings, and you get to make money on both ends. Win, win.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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