Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Numerous reviews highlighted poor customer service, including rude attitudes and mistakes with orders.
Food Quality
While some customers praised the food, others reported issues with cold or improperly prepared items, leading to dissatisfaction.
Cleanliness
Several reviews mentioned cleanliness issues, including sticky floors and unsanitary conditions.
Order Accuracy
Many customers experienced problems with missing items or incorrect orders, particularly in the drive-thru.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with friendly staff and good food.
JJ
Johnny Long ,Jr
2 days ago
4.0
We enjoyed it
KF
Kira Fikes
Nov 24, 2025
1.0
They forgot 3 ranches and an entire order of chicken in the drive thru. Went in the store to ask for the food I paid for and they had attitude and the woman in the drive thru very loudly insisted I was lying. Will not be back. Food was pretty good though but the customer service was abysmal.
CL
Chad Laire
Nov 16, 2025
5.0
The steak bites were on point
SG
Stacy Gill
Nov 12, 2025
5.0
Y'all, that new gobbler sandwich is soooooo good! The steak bites are something I want on the menu everyday!
HS
Heinz Schweinsberger
Nov 1, 2025
2.0
Lackluster service attitude, she gave me the wrong order, the supervisor could use some customer relations skills.