Dunkin'

3.7
487 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mint Hill, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7001 Matthews Mint Hill Rd, Mint Hill, NC
28227, United States

Hours

Reviews

3.7
487 reviews
5 stars
221
4 stars
92
3 stars
56
2 stars
33
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

There are numerous complaints about rude and unprofessional staff, with specific incidents of poor service and negative attitudes reported.

Order Accuracy

Many customers expressed frustration with incorrect orders, including wrong items and missing items, indicating a lack of attention to detail.

Product Quality

Several reviews mention inconsistent quality of food and drinks, with complaints about stale donuts, poorly made drinks, and cold food.

Speed of Service

Customers frequently noted slow service, particularly in the drive-thru, leading to long wait times and frustration.

Cleanliness and Atmosphere

While some reviews praised the cleanliness and friendly atmosphere, others pointed out issues with the establishment's organization and overall experience.
  • ME
    Megan Eliza
    1 day ago
    5.0
    Early morning, no idea what im doing or what to order. Stella made it not only so easy but so awesome! She was so helpful and made my drink so well!
  • LC
    Latisha Coles
    4 days ago
    1.0
    Disappointing experience at this location. A $6 meal was clearly advertised on the drive-thru menu board, but when I tried to order it, I was told the promotion was outdated and would not be honored—even though it was still displayed and not marked as expired. When I asked to speak to a manager, I was told I already was, and another employee then told me to “go ahead and leave.” Poor customer service and misleading advertising. This situation could have been handled much more professionally.
  • EB
    Emma Bond
    Jan 1, 2026
    1.0
    Count yall days! (Saniya) was so rude *needs to be fired.* Cussed me out!!!!
  • KT
    Kayla T
    Oct 22, 2025
    3.0
    Every time I’ve come here it’s been early in the morning between 5-7am. I appreciate the fact that I have always been served with kindness and respect despite it being so early. That being said… I have fallen in love with the new strawberry daydream refresher, but only with ALMOND milk. It tastes artificial and weird with the oat milk (default drink). About 40% of the time that I come to this location, my refresher is either made with oat milk by accident or it tastes off. I have nothing against anyone who made the drinks, and they always remake it without issue, which is very much appreciated and usually fixes the taste. But today, the person who made it guaranteed they made it with almond milk, and after remaking it, it tasted the same——off. I do believe it was made with almond milk, I just think the tea:milk ratio might need to be adjusted. I’m not one to make a fuss over $6 though so I let it go after that. I have yet to have this issue with other locations, just this one. Which is unfortunate because this one is closest to home, and I’ve decided not to come back. Which I’m sure they probably don’t care lol. I really just wanted to share my experience and let people know that the strawberry daydream refresher is SO MUCH BETTER with almond milk! 😁
  • KK
    krissy
    Oct 6, 2025
    3.0
    I love this location, but I’m tired of having to take eggs off of my breakfast sandwiches when I very specifically order no eggs every time. Please read the order!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Mint Hill, NC?

Dunkin' is open from 5:30 AM to 8:00 PM Monday through Friday, and from 6:00 AM to 8:00 PM on weekends.

Does this Dunkin' location offer delivery or curbside pickup services?

This Dunkin' location offers both delivery and curbside pickup services for customer convenience.