Dunkin'

3.7
486 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mint Hill, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7001 Matthews Mint Hill Rd, Mint Hill, NC
28227, United States

Hours

Reviews

3.7
486 reviews
5 stars
220
4 stars
92
3 stars
56
2 stars
33
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly and efficient staff, while others report rude and unprofessional behavior.

Order Accuracy

Many customers expressed frustration with incorrect orders, including wrong items and preparation errors, leading to dissatisfaction.

Product Availability

Frequent complaints about running out of popular items like donuts and breakfast sandwiches, indicating poor inventory management.

Speed of Service

Customers noted long wait times, especially in the drive-thru, with some suggesting that staffing and operational efficiency need improvement.

Cleanliness and Atmosphere

The establishment is generally described as clean and welcoming, contributing positively to the customer experience.
  • KT
    Kayla T
    Oct 22, 2025
    3.0
    Every time I’ve come here it’s been early in the morning between 5-7am. I appreciate the fact that I have always been served with kindness and respect despite it being so early. That being said… I have fallen in love with the new strawberry daydream refresher, but only with ALMOND milk. It tastes artificial and weird with the oat milk (default drink). About 40% of the time that I come to this location, my refresher is either made with oat milk by accident or it tastes off. I have nothing against anyone who made the drinks, and they always remake it without issue, which is very much appreciated and usually fixes the taste. But today, the person who made it guaranteed they made it with almond milk, and after remaking it, it tasted the same——off. I do believe it was made with almond milk, I just think the tea:milk ratio might need to be adjusted. I’m not one to make a fuss over $6 though so I let it go after that. I have yet to have this issue with other locations, just this one. Which is unfortunate because this one is closest to home, and I’ve decided not to come back. Which I’m sure they probably don’t care lol. I really just wanted to share my experience and let people know that the strawberry daydream refresher is SO MUCH BETTER with almond milk! 😁
  • KR
    Kristen Rhoda
    Oct 6, 2025
    3.0
    I love this location, but I’m tired of having to take eggs off of my breakfast sandwiches when I very specifically order no eggs every time. Please read the order!
  • AA
    Andrü
    Sep 25, 2025
    1.0
    Absolutely terrible customer service! I understand that we had unfortunately arrived 10 minutes before closing but that does not give the employee the right to be extremely rude and serve us with a horrible attitude. She was literally rolling her eyes at every single thing we said and then scooped our ice cream and literally dropping it on to the cone. That thing was obviously not secure and she knew it was gonna fall off immediately but had no care at all for her job. This ended up being for my son and as I passed it to him I told him to be very careful but it didn't matter. One lick and that thing was on the floor. She had no reaction to what had just happened and after I asked her to please grab us another scoop as the first one was not secure at all, she huffed and puffed and scooped it the same exact way out of malice. I still had the old cone in my hand so I was able to secure it myself, mashing it between the two cones, paid the woman and left. I dont know if I was charged for both cones or not but I wasn't too worried, I just wanted to be done interacting with this lady. If you ever walk in and see her (she's a younger woman with red hair and an obvious attitude), it's not even worth it, TURN AROUND.
  • JM
    Judah Metzger
    Sep 23, 2025
    4.0
    If you’re coming here expecting gourmet coffee, you might be a little underwhelmed. The coffee itself is pretty standard and nothing that will blow you away—it’s Dunkin’, so don’t expect it to taste like your favorite local café or high-end spot. That said, if what you want is Dunkin’—consistent drinks, fast service, and a reliable menu—this is easily the best location I’ve been to. The employees here are what set it apart. They’re always friendly, polite, and seem to genuinely care about getting your order right. Even when it’s busy, the staff keeps things moving quickly and does it with a smile. The store itself is clean and well-kept, which isn’t always the case at chain spots. So in short: mediocre coffee if you’re just searching for coffee, but if you’re looking for Dunkin’ done right, this location is the one you’ll want to visit.
  • EL
    Enjoy Life
    Jul 12, 2025
    5.0
    Need tv or music

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Mint Hill, NC?

Dunkin' is open from 5:30 AM to 8:00 PM Monday through Friday, and from 6:00 AM to 8:00 PM on weekends.

Does this Dunkin' location offer delivery or curbside pickup services?

This Dunkin' location offers both delivery and curbside pickup services for customer convenience.