Service Speed
Customers frequently reported slow service, especially during busy times, with many expressing frustration over long wait times for both drive-thru and in-store orders.
Order Accuracy
There were numerous complaints about incorrect orders, missing items, and food being poorly prepared, indicating a consistent issue with order accuracy.
Customer Service
Feedback highlighted a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional, suggesting inconsistency in customer service quality.
Food Quality
While some customers praised the food as good, others reported issues with freshness and preparation, including undercooked items and incorrect modifications.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty dining areas and unsanitary conditions.