Dunkin'

Reviews

• AK

  Alice K

  Nov 1, 2025
  1.0
  11/1/25 at approximately 12:15pm, I had the worst customer service experience ever. The lady taking the order was very impatient and extremely rude. The guy that jumped in with her was not helpful either. There were not a lot of cars so I don’t understand why they were frustrated. She kept saying it was hard to hear and what I was saying was muffled, even though I was talking at the top of my voice at this point. How about check your audio or offer that I come up to the window ( make attempts to fix the issue). I have been to this location several times but never had this issue. I’m sure no one forced her to come to work so she should have stayed home and not come to work if she’s not ready to assist her customers. After so much back and forth and hearing her huffing and puffing I ended up leaving as I was not comfortable with them making my food. I work too hard to be treated in the way she did since there are tons of other options that I can go to and spend my money. I hope the owner is reading all these negative reviews and work to hire people with good customer service skills.
• DS

  Dre Swagger

  Oct 21, 2025
  1.0
  Terrible breakfast was horrible i would give zero stars if i could
• RB

  Ricky Beane

  Oct 14, 2025
  1.0
  I placed my order for a large frozen mocha coffee. When I arrived to pick it up they informed me I could pick another flavor or do without but a refund was not an option since ai had ordered it on the app. Weather you spend 7.00 or 7000. Its theft to take money for some one under false pretense that they are buying a product. Dunkin should have foreseen that they would run out of a product from time to time and created a method of refund on the app by the store, or did they plan on stealing from customers. Either way I spend a minimum of 8000.00 a year a various Dunkin Donuts or at least I did. Not much in the overall of Dunkin's income, but pretty important to mine. Not a way to treat any customer no mater if it's only 50 cents. Its crooked.
• IT

  Ivy Tabares

  Sep 27, 2025
  4.0
  Was a pleasant pit stop clean bathrooms and speedy service.
• NN

  Nicole

  Sep 23, 2025
  1.0
  9/23/25 @ 8:10am. Y'all should get your things together. Ignoring people at the counter is wild. Do you understand people keep going to that tablet? That's on the counter, you're going to lose your job, and a robot will eventually take over. Especially the girl who just sat there and cleaned instead of asking if anyone at the counter needed help.Instead, you're playing with straws, lost the customer

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