Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Around 2 months ago I ordered some chicken tenders from this location. I ate 3 out of the 4. Then in the middle of the night I experienced the absolute WORST pain in my life, I had gotten food poisoning. I was projectile vomiting everywhere, there was liquids coming out of all ends of my body, I went to the hospital and got an iv and nausea medicine. After returning home I was very weak and could barely move my body for about 2-3 days. I do not recommend eating at this location.
MK
Meghan Katowitz
Apr 22, 2026
4.0
Wendy's is nice for a Wendy's. Its been updated. They get you order right and the food is cooked well. It's right by the highway. Basically you can see the on ramps from the parking lot so super convenient if you're taking 485.
RU
Ray Uniatowski
Apr 6, 2026
1.0
The service was very slow, 20-30 minutes wait in the drive thru in the middle of the lunch day at 1PM. Most of the cars waiting in the drive thru lane just left the line because of the slow service. The double stack burger I got was below Wendy's standards. Either the restaurant was extremely under staff or the staff was slow & lazy. They were taking 1 order at a time rather than a series of orders in the drive thru. Either case the owner is losing alot of potential money due to very slow service.
AC
Arielle Cameron
Apr 5, 2026
1.0
I’ve gone back and forth about posting this, but after everything my family experienced, I feel it’s important to share. On August 23, 2025, my son ate what was being called the “meal of misfortune” a 10-piece nuggets, a “mystery sauce,” fries, and a “bloody frosty.” Unfortunately, the name ended up feeling a little too accurate.
Shortly after eating, he became very sick with severe stomach cramps and symptoms consistent with food poisoning. The pain escalated to the point where we had to seek medical attention, and what followed was a frightening situation involving intense abdominal distress and further complications that no parent should have to witness.
I want to be clear.. I can’t medically prove exactly what caused everything that happened next, but the timing and severity of his symptoms after eating here were extremely concerning.
The reason I waited this long to post is because my focus was entirely on my son’s health and recovery. We were dealing with doctor visits, stress, and making sure he was okay. Writing a review was the last thing on my mind at the time.
Now that things have settled, I feel a responsibility to speak up. Food safety is not something to take lightly, and I truly hope this location takes a serious look at their food handling and quality control so no other family has to go through something like this
DM
DJ Makowski
Mar 28, 2026
2.0
Normally don't write a written review. Went through the drive-thru on my way to work said hi and thank you. No acknowledgement or response back from either of the girls that I dealt with. It's not real hard to say you're welcome
What are the operating hours for the drive-thru at Wendy's in Matthews?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Is the Matthews 18 Wendy's location currently open?
Yes, this Wendy's location is open and committed to serving quality food daily.
Does this Wendy's in Matthews serve breakfast?
Yes, breakfast is served with options like combos, sandwiches, coffee, and sides available via the app or website.
What payment options are accepted at this Wendy's?
Accepted payments include American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available from Wendy's in Matthews, NC?
Yes, delivery is available where offered; check availability by entering your address on the app or order.wendys.com.
How can I contact Wendy's Matthews location for questions or feedback?
You can call the location directly at (704) 516-9650 or reach Customer Care via the Wendy's Contact page or call 888-624-8140.
Are there nearby hotels for visitors planning to dine at Wendy's Matthews?
Yes, guests can stay at the Microtel Inn & Suites by Wyndham Matthews/Charlotte located nearby, making it convenient for dining at Wendy's.
What other fast food options are near Wendy's Matthews?
Bojangles' and another Wendy's location are nearby, providing alternative fast food choices in the area.
Are there automotive services near Wendy's Matthews for customers on the go?
Several automotive services like Firestone Complete Auto Care and Auto Finance Center are nearby, convenient for customers combining errands with a meal.
Where can I view Wendy's menu and place an order online?
You can view the menu at https://menu.wendys.com/ and place orders at https://order.wendys.com.
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