Brand Certified
Wendy's
3.5(1477 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
11145 E Independence Blvd, Matthews, NC
28105, United States
Certified by Wendy's • Mar 01, 2026
(704) 516-9650
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/nc/matthews/11145-e-independence-blvd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.5
1,477 reviews
5 stars
543
4 stars
335
3 stars
203
2 stars
104
1 star
292
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rudeness and lack of attention from staff.
Food Quality
Numerous reviews mentioned cold, old, or incorrect food orders, with some customers expressing dissatisfaction with the overall quality.
Long Wait Times
Several customers experienced long wait times in the drive-thru and for food orders, often leading to frustration.
Inconsistent Experience
While some customers had positive experiences with friendly service and fresh food, these were overshadowed by numerous negative reports.
Operational Issues
Frequent complaints about the dining area being closed, staff shortages, and unavailability of menu items were noted.
- TFTina Fowler2 days ago1.0Dirty bathroom and dining area. Dental floss pick on ledge between 2 empty booths. Burger so over salted I couldn’t eat it. No chocolate frosties.
- EEEddy EnriquezFeb 15, 20261.0Possibly the saddest cheeseburger I've ever seen part of the kids meal. Also there were six employees loitering by where you pay in the Drive-Thru, yet they still managed to not give me the juice box.
- ATAmber TracyFeb 11, 20261.0Cold food, poor customer service from people who don’t want to do their job. Not enough fries and burgers are shrinking. Won’t be back.
- RNRyan NelsonJan 13, 20261.0Employees clearly do not care about their job or serving customers, restaurant is also a dark and cold atmosphere.
- AKAndyel KlassetteDec 27, 20251.0This location didn't have hardly anything when asked .... No Ketchup, No Sweet Tea, No Vanilla frosty to go with the Strawberry, Hardly any Soda drinks, Mixed in frozen fries with cooked ones, and No manager on duty when asked for one. Definitely don't stop here, probably won't have nothing for you.
Frequently Asked Questions About Wendy's
Is Matthews 18 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's in Matthews?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Is the Matthews 18 Wendy's location currently open?
Yes, this Wendy's location is open and committed to serving quality food daily.
Does this Wendy's in Matthews serve breakfast?
Yes, breakfast is served with options like combos, sandwiches, coffee, and sides available via the app or website.
What payment options are accepted at this Wendy's?
Accepted payments include American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available from Wendy's in Matthews, NC?
Yes, delivery is available where offered; check availability by entering your address on the app or order.wendys.com.
How can I contact Wendy's Matthews location for questions or feedback?
You can call the location directly at (704) 516-9650 or reach Customer Care via the Wendy's Contact page or call 888-624-8140.
Are there nearby hotels for visitors planning to dine at Wendy's Matthews?
Yes, guests can stay at the Microtel Inn & Suites by Wyndham Matthews/Charlotte located nearby, making it convenient for dining at Wendy's.
What other fast food options are near Wendy's Matthews?
Bojangles' and another Wendy's location are nearby, providing alternative fast food choices in the area.
Are there automotive services near Wendy's Matthews for customers on the go?
Several automotive services like Firestone Complete Auto Care and Auto Finance Center are nearby, convenient for customers combining errands with a meal.
Where can I view Wendy's menu and place an order online?
You can view the menu at https://menu.wendys.com/ and place orders at https://order.wendys.com.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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