Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,461 reviews
5 stars
540
4 stars
332
3 stars
202
2 stars
104
1 star
283
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and mixed-up meals.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.
Staff Attitude
Customer experiences varied widely, with some praising friendly staff while others noted rudeness and lack of professionalism.
Cleanliness
The cleanliness of the restaurant was mentioned positively by some, but others reported dirty tables and unsanitary conditions.
Food Quality
While some customers enjoyed the food, many complained about cold or poorly prepared items.
- MMMerritte MiszukNov 16, 20255.0The service was fast and the food was hot and fresh!
- DYDayana YajureNov 6, 20251.0The worst customer service!!! They were super disrespectful making comments about me, thinking that I didn't understand what they were saying just because I was a Doordash worker. In addition, they took the receipt of the order out of the trash to be able to complete it.
- SBS BOct 31, 20251.0My sandwich was missing pickles (specificaly bought for the toppings I could have just got a value chicken sandwich) , fried were dark brown over cooked and cold and had zero salt. Employee did not make eye contact or even say hello just stuck my bag out of the window and ignored me.
- DTdede tinaOct 26, 20251.0Never again this location sucks how u run outta sausage and then i just order from there they didnt give me my rest of my meal like come on now Wendy’s do better
- YBYdiop BdapOct 21, 20251.0This used to be a great wendys. The past few visits my orders have gotten mixed up. 1 was missing a while sandwich to the order and another was the wrong sandwich. What the point of giving my name of you're not going to call it to confirm the order.
Frequently Asked Questions About Wendy's
Is Matthews 18 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Matthews, NC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Matthews, NC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (704) 516-9650.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Matthews 18 Wendy’s serve breakfast?
Yes, this Wendy’s location in Matthews, NC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's in Matthews?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Is the Matthews 18 Wendy's location currently open?
Yes, this Wendy's location is open and committed to serving quality food daily.
Does this Wendy's in Matthews serve breakfast?
Yes, breakfast is served with options like combos, sandwiches, coffee, and sides available via the app or website.
What payment options are accepted at this Wendy's?
Accepted payments include American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available from Wendy's in Matthews, NC?
Yes, delivery is available where offered; check availability by entering your address on the app or order.wendys.com.
How can I contact Wendy's Matthews location for questions or feedback?
You can call the location directly at (704) 516-9650 or reach Customer Care via the Wendy's Contact page or call 888-624-8140.
Are there nearby hotels for visitors planning to dine at Wendy's Matthews?
Yes, guests can stay at the Microtel Inn & Suites by Wyndham Matthews/Charlotte located nearby, making it convenient for dining at Wendy's.
What other fast food options are near Wendy's Matthews?
Bojangles' and another Wendy's location are nearby, providing alternative fast food choices in the area.
Are there automotive services near Wendy's Matthews for customers on the go?
Several automotive services like Firestone Complete Auto Care and Auto Finance Center are nearby, convenient for customers combining errands with a meal.
Where can I view Wendy's menu and place an order online?
You can view the menu at https://menu.wendys.com/ and place orders at https://order.wendys.com.