Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
276 reviews
5 stars
154
4 stars
27
3 stars
18
2 stars
16
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates inconsistent customer service, with some staff being friendly while others are rude or inattentive.
Food Quality
Many customers reported declining food quality, with issues such as poorly filled items and incorrect orders.
Smoothie Consistency
Several reviews mention inconsistencies in smoothie preparation, including watery textures and incorrect flavors.
Cleanliness
There are mixed reviews on cleanliness, with some customers noting improvements while others reported dirty conditions.
Management Issues
Customers expressed dissatisfaction with management, citing poor handling of complaints and lack of responsiveness.
- BJBreshinae Johnson2 days ago1.0I ordered a save and pair and found hair in my food while I was chewing. I immediately called to let them know and they said they would give me a refund a week had passed and I still hadn’t gotten it so I called again. They told me I was able to come in a get the refund. I came in and was told by the manager who was also very rude and disrespectful that she wouldn’t give me a full refund because I also had a smoothie but I threw it away out of fear since I found hair in my food why would I trust the smoothie. So I explained that to her so she then said okay I will give you a full refund but next time I won’t. Excuse me next time i shouldn’t even be in this situation bc they shouldn’t have hair in the food. When I told her that she started speaking in her language laughing while on the phone and having her headphones in. They also still didn’t even give me a full refund of what I paid it was a $1 off also non of the employees had hairnets or gloves on. I’m overly disappointed and dissatisfied with the way the manager handled this. Mind you when we were on the phone whoever I spoke too was very nice and apologetic and offered a FULL refund. Once she saw me and saw what I looked like her energy changed.
- DDDyllon Dasilva2 days ago1.0Had a hair in my smoothie plus my wrap was mostly just bread. Ruined my morning.
- DDdylanOct 29, 20251.0the manager was very rude and snappy. she was judgmental and gave an attitude while taking my order. i do not recommend going when she is on duty.
- DWDoug WilliamsSep 22, 20254.0Only gave 4 stars for the food as they were out of some product that I was hoping for.
- SSSCLSep 5, 20252.0One of the worst retail experiences I've had in a long time. The teenager working stood in the back talking to her friend while I waited for 5 minutes for her to appear when she finally did appear I just simply wanted to know if they sold bottles of water was turned into an epic ordeal that should have just been a smooth transaction. Can we get a grown up in this place?
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe in Matthews accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the operating hours for dine-in at Tropical Smoothie Cafe?
The cafe is open for dine-in from 7:00 AM to 9:00 PM Monday to Friday, 8:00 AM to 9:00 PM on Saturday, and 10:00 AM to 8:00 PM on Sunday.
Can I order delivery from Tropical Smoothie Cafe and what are the delivery hours?
Yes, delivery is available from 9:00 AM to 8:45 PM Monday through Saturday and 8:00 AM to 8:30 PM on Sunday.
What types of services for pickup and delivery does Tropical Smoothie Cafe offer?
Tropical Smoothie Cafe offers in-store pickup, curbside pickup, delivery, and same-day delivery services.
Is there a specific dress code at Tropical Smoothie Cafe?
The dress code at Tropical Smoothie Cafe is casual.
What payment options are accepted at Tropical Smoothie Cafe?
They accept American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, Mastercard, and Visa.
Does Tropical Smoothie Cafe offer any healthy or dietary-friendly menu options?
Yes, they offer vegan, gluten-free, low carb options, and have a variety of smoothies, wraps, salads, and acai bowls to choose from.
Where is Tropical Smoothie Cafe located in Matthews, NC?
It is located at 2309 Matthews Township, Matthews, NC 28105, USA, in Sycamore Commons.
Are there any nearby fitness or wellness centers close to Tropical Smoothie Cafe?
Yes, CYCLEBAR, a cycling class gym, and IVX Health Infusion Center are located nearby for anyone looking to combine a healthy meal with fitness or wellness services.
What other dining options are near Tropical Smoothie Cafe in Sycamore Commons?
You can find nearby eateries like Jersey Mike's Subs, Five Guys, Chicken Salad Chick, and Phil And Tony's Brick Oven Pizza, offering a variety of food choices.
Are there any retail stores close to Tropical Smoothie Cafe for shopping before or after my visit?
Yes, nearby retail stores include Men's Wearhouse, Marshalls, Pier 1 Imports, and pOpshelf for clothing, home goods, and discount shopping options.