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Tropical Smoothie Cafe

3.7
(268 reviews)

Business Details

2309 Matthews Township, Matthews, NC
28105, United States
(704) 841-1000
https://locations.tropicalsmoothiecafe.com/nc/matthews/2309-matthews-township

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
2309 Matthews Township, Matthews, NC
28105, United States

Hours

Reviews

3.7
268 reviews
5 stars
147
4 stars
27
3 stars
17
2 stars
16
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude and inattentive service.

Food Quality

There are numerous complaints about inconsistent food quality, including issues with portion sizes and incorrect orders.

Cleanliness

Several reviews mention cleanliness issues, with some customers noting dirty conditions and lack of proper hygiene practices among staff.

Smoothie Consistency

Customers have reported inconsistencies in smoothie preparation, with some experiencing watery smoothies or incorrect flavors.

Management Issues

There are concerns about management responsiveness and staff training, with some customers noting a decline in service quality under new management.
  • BW
    Bill will
    5 days ago
    5.0
    Om is very personable, and customer service focused. Definitely visit and let him know what you are looking for in a smoothie, and he will make it happen
  • JW
    Jasmine White
    Feb 14, 2026
    1.0
    I placed the mobile order to be picked up at 2:50. I got here at 2: 47 and no welcome. But they did welcome all of the white people who came in. I listen to them called out multiple names. A small Indian girl completed my order but set it to the side. I stood at the counter as the three of them talked amongst themselves and did not turn around. She went to call another name and turned around to me. I asked for my order and she turned around and picked it up and handed it to me. No have a nice day like she did for the white customers. They literally have a cubicle for to go orders and I was waiting for them to either call my name or place it over there. I will not be back to this location.
  • NN
    Nalaisha
    Jan 20, 2026
    5.0
    Tropical Smoothie is one of my go-to spots. The place is clean, and the staff actually makes sure customers are taken care of. If your smoothie isn’t made right, they’ll remake it for you without giving you a hard time, which I really appreciate. What sets them apart from other smoothie places is the quality. The smoothies actually taste good and healthier. You can tell they’re using real ingredients — fresh fruits and vegetables, spinach, and not just everything coming out of pre-made containers. It feels less artificial compared to some other smoothie chains. Overall, good service, good smoothies, and a place that cares about getting your order right. I’d definitely recommend it.
  • BJ
    Breshinae Johnson
    Nov 21, 2025
    1.0
    I ordered a save and pair and found hair in my food while I was chewing. I immediately called to let them know and they said they would give me a refund a week had passed and I still hadn’t gotten it so I called again. They told me I was able to come in a get the refund. I came in and was told by the manager who was also very rude and disrespectful that she wouldn’t give me a full refund because I also had a smoothie but I threw it away out of fear since I found hair in my food why would I trust the smoothie. So I explained that to her so she then said okay I will give you a full refund but next time I won’t. Excuse me next time i shouldn’t even be in this situation bc they shouldn’t have hair in the food. When I told her that she started speaking in her language laughing while on the phone and having her headphones in. They also still didn’t even give me a full refund of what I paid it was a $1 off also non of the employees had hairnets or gloves on. I’m overly disappointed and dissatisfied with the way the manager handled this. Mind you when we were on the phone whoever I spoke too was very nice and apologetic and offered a FULL refund. Once she saw me and saw what I looked like her energy changed.
  • DD
    Dyllon Dasilva
    Nov 21, 2025
    1.0
    Had a hair in my smoothie plus my wrap was mostly just bread. Ruined my morning.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe in Matthews accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the operating hours for dine-in at Tropical Smoothie Cafe?

The cafe is open for dine-in from 7:00 AM to 9:00 PM Monday to Friday, 8:00 AM to 9:00 PM on Saturday, and 10:00 AM to 8:00 PM on Sunday.

Brand Certified Facts from Tropical Smoothie Cafe

Tropical Smoothie Cafe partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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