CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Matthews is here with warmth and welcome. Panera Bread. Food as it should be.
Customers generally praised the food, particularly the soups and sandwiches, but some expressed disappointment with specific items and portion sizes.
Customer Service
While many reviews highlighted excellent customer service and friendly staff, there were significant complaints about slow service and poor management responses.
Cleanliness
Several customers noted issues with cleanliness in the dining area, with reports of dirty tables and a lack of staff cleaning up.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the cozy environment while others found it overcrowded and noisy.
Management Issues
There were multiple complaints regarding management's handling of customer service issues, including a lack of responsiveness and professionalism.
CC
Crochetlover
Feb 4, 2026
5.0
Food and drinks are great. Sometimes it doesn’t seem too clean to sit and eat. Wish they get the fresh ground espresso machines available tor sip club members like in St. Louis and Tennessee.
IN
I n
Dec 21, 2025
3.0
ok but older store prefer the one in midtown
EC
edward cresci
Dec 18, 2025
1.0
In a previous post I gave penarbred a 5 star. I will no longer give panera a 5 star nor will I ever again step into a Panera Bread here's why. upon my last interaction with them my bill came out to 3.62. the girl asked for exact change or debit card. I asked why she said there's a penny shortage (which there is not by the way) and if I didn't have exact change or debit card my bill would be rounded up to the nearest nickel not my change rounded up to the nearest nickel they even had a sign on the counter asking for exact change or to utilize a debit card. Last year Panera Bread had 484 billion transactions which could translate anywhere from 5 - 20 million dollars in additional revenue with this premise so with that I put them on the no drink zone. On to Dunkin or better yet, a local coffee shop...support local.
SS
Shelia Starr
Nov 24, 2025
1.0
HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!! It always takes them forever to take your order no matter what time or what day you go in there to start with. Came in there for lunch today and nobody else was in line at that time. There was a lady over by the coffee and first of all she came over and line jumped in front of us and told the lady about to take our order that they were out of coffee. You would think that she would’ve looked at the lady and said oh OK. Let me get these people‘s order and I will get someone to get some coffee out. NOPE, she came out from around the counter and grabbed the empty coffee urn and carried it to the back. She then stayed gone for quite some time and came out with a full coffee urn Pushing it on a cart, then went over to the coffee stand And started replacing the coffee while we were standing there. I sat and watched the manager and some of his coworkers laugh and kid around while we were still standing there. I don’t know why the lady taking orders had to stop to fill up coffee and beverages when other people were just walking around the restaurant?? Or I don’t understand why she didn’t at least call the manager over there who was doing nothing to help do that? We got so frustrated after waiting about 15 minutes for them to restock that we left. On the way out the door the manager finally walked over and said can I take your order? I said no, my husband is pissed after standing here waiting, and he shrugged his shoulders and said oh well ! He didn’t care either. The only person that cares about this stuff in the big picture is the one who owns that franchise who I hope is reading this!! Too many options in that area to eat at especially for overpriced soup and sandwiches!!
AM
Arlene Marshall
Nov 20, 2025
5.0
Best sandwich around. I'll definitely recommend this place over any other. Joe is outstanding manager who cares about his customers. Thank you guys for making my day better
Does Panera Bread in Matthews accept reservations?
No, Panera Bread does not accept reservations at this location.
What are the operating hours for Panera Bread in Matthews?
Panera Bread is open Monday to Thursday and Sunday from 7:00 AM to 9:00 PM, and on Friday and Saturday from 6:00 AM to 9:00 PM.
Does Panera Bread Matthews offer delivery and pickup services?
Yes, they offer dine-in, pick-up, and delivery services, but no drive-thru or curbside pickup.
What payment methods are accepted at Panera Bread Matthews?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order online or use a mobile app for Panera Bread Matthews?
Yes, you can order online for rapid pick-up or delivery through the Panera Bread website or use their iOS app available in the Apple App Store.
What types of meals does Panera Bread Matthews serve?
They serve breakfast, lunch, brunch, and dinner.
What specialities or popular menu items can I find at Panera Bread Matthews?
Specialities include You Pick Two, Power Menu, Hand-Tossed Salads, Freshly-Baked Breads, Artisan and Specialty Breads, Flatbread Sandwiches, Soup in a Breadbowl, and Vegetarian Broth Bowls.
Are there any nearby places I can visit before or after dining at Panera Bread Matthews?
Yes, nearby you can visit The Vitamin Shoppe for health supplements, Chipotle Mexican Grill for Mexican dishes, and Nothing Bundt Cakes for desserts and smoothies.
Where can I get health and wellness products near Panera Bread Matthews?
You can visit GNC Live Well and The Vitamin Shoppe, both located nearby, for vitamins and supplements.
Are there financial services near Panera Bread Matthews?
Yes, nearby financial service locations include Fifth Third Bank, State Employees' Credit Union, and Local Government Fed CU.
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