Brand Certified
McDonald's
3.5(1969 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
9607 E Independence Blvd, Matthews, NC
28105, United States
Certified by McDonald's • Mar 01, 2026
(704) 847-0650
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
1,969 reviews
5 stars
781
4 stars
357
3 stars
289
2 stars
142
1 star
400
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Some customers noted that the restaurant and bathrooms were clean, while others reported unsanitary conditions.
Food Quality
Feedback on food quality was mixed, with some praising freshness and taste, while others complained about cold or improperly prepared items.
Management Issues
Several reviews highlighted poor management practices, including lack of staff training and unprofessional behavior.
- AKArnas K4 days ago1.0Manager closed the lobby 1 hour 5minutes before closing time provided on the door. Absolute joke of a place
- SGShultz GrayFeb 20, 20265.0Great associate customer service and not a long wait
- LVLisa VasquezFeb 19, 20261.0I guess im to blame for my bad experience for not looking at their poor rating before I placed such a simple order of a lrg order of fries through the app. First off, they took the order of the car before me who pulled up to the 2nd speaker after me. When I get to the window, the guy has my bag already out of the window waiting for me. Before I can ask for ketchup, he's already gone. But I could feel that the fries were hot when I took the bag. So I figured it would be fine. But I wasn't counting on having what was either refried fries, or freezer burned fries. But either way, ketchup wouldn't have helped get them down. So either way, I know better than to go to that McDonald's.
- PKPatrick KeeverFeb 13, 20262.0No one at counter only option to order was kiosk. When you walk in you feel like a doctors waiting room not a place to share a meal.
- CXCapable XJan 31, 20265.0This location surprised me, I haven't been to a McDonald's in awhile because most locations had become unbearable in cleanliness and service. I was in a rush and needed a quick lunch so I reluctantly stopped at this McDonald's location. To my surprised it was immaculately clean, the staff was very friendly and knew many of the other customers by name. My food was cooked to order and satisfactory for fast food, especially compared to most places quality these days. Whatever this location is doing, it's working.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Matthews, NC?
McDonald's in Matthews, NC is open daily from 5:00 AM to 4:00 AM the next day.
Is delivery available at McDonald's Matthews location?
Yes, delivery is available 24/7 every day at this McDonald's location.
Does McDonald's Matthews offer drive-thru service?
Yes, the drive-thru is open daily from 5:00 AM until 4:00 AM the next day.
What payment options are accepted at McDonald's Matthews?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What menu options can I find at the McDonald's Matthews location?
You can view the full menu, including breakfast and coffee options, on their official website.
Does McDonald's Matthews have a mobile app for ordering?
Yes, you can order via the McDonald's App available on both Apple App Store and Google Play Store.
What services does McDonald's Matthews provide for pickup and delivery?
They offer curbside pickup, same-day delivery, no-contact delivery, and regular delivery services.
Are there any nearby medical facilities if I need health services near McDonald's Matthews?
Yes, nearby health facilities include Novant Health Occupational Medicine - Matthews, Michael J. Wiewiorsi, PA-C, and Dr. Jerona A Lewis, MD.
What entertainment or shopping options are near McDonald's Matthews?
Nearby places for shopping and entertainment include Windsor Square Shopping Center, Plato's Closet, and Ross Dress for Less.
Are there other dining options nearby McDonald's Matthews?
Yes, you can find Mexican, Chinese, Greek, and American restaurants nearby such as Monterrey Restaurante Mexicano, Chen-Fu Chinese Fast Food, and Applebee’s Grill + Bar.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website