Jimmy John's

3.9
216 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2233 Matthews Township Pkwy, Matthews, NC
28105, United States

Hours

Reviews

3.9
216 reviews
5 stars
114
4 stars
37
3 stars
16
2 stars
17
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some staff are praised for being friendly and efficient, while others are criticized for rudeness and poor communication.

Food Quality

The quality of the food is generally well-received, but there are complaints about portion sizes and inconsistencies in sandwich preparation.

Speed of Service

While many customers appreciate the fast service, there are several reports of long wait times and issues with order accuracy.

Cleanliness

The cleanliness of the restaurant is noted positively by some, but there are also complaints about unsanitary conditions, particularly in the bathrooms.
  • DH
    donna horosko
    4 days ago
    5.0
    Diamond and Jay are both amazing! I frequent this store weekly and have never had a bad experience. The food is great, but the customer service is even better. Diamond is definitely management material and Jay is such a sweetheart.
  • VL
    Valentina Lara
    Dec 15, 2025
    5.0
    The lady who took my order and made my food was very kind!! I believe her name is Diamond she deserves a raise I was having a bad day and she brightened it up. Will be going back again!
  • JP
    Jamie Porterfield
    Sep 7, 2025
    1.0
    Nice to hear the world is still full of people who are miserable. If you are going to be in a customer service business. Learn how to be happy and positive. Dude at the counter today is having a bad day everyday….
  • CM
    Caitlin Meeks
    Sep 1, 2025
    2.0
    Really disappointed that my little John is actually less than that…didn’t know til I got all the way home. I mean the bread is over baked and it’s poorly shaped. Shame on yall for still using this bread.