Dunkin'

3.3
749 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Matthews, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9005 E Independence Blvd, Matthews, NC
28105, United States

Hours

Reviews

3.3
749 reviews
5 stars
296
4 stars
123
3 stars
79
2 stars
49
1 star
202

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude or unprofessional service from staff, particularly at the drive-thru.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.

Speed of Service

Numerous reviews highlighted slow service, with long wait times reported both in-store and at the drive-thru.

Product Quality

Several customers expressed dissatisfaction with the quality of food and drinks, mentioning stale items and poorly made beverages.

Staff Attitude

There are consistent complaints about staff attitudes, with many customers feeling disrespected or ignored during their visits.
  • AB
    Angelina Balestrieri
    Nov 16, 2025
    1.0
    honestly the worst dunkin i’ve ever been to. The service is extremely slow and the drive through speaker barely works, so 99% of them our orders come out wrong. They always are out of stock of the drink flavors and food. the only reason they still have business is because it’s the only dunkin in the area
  • ND
    Nicole Delhamer
    Nov 10, 2025
    5.0
    I love this location! JT at the front is super nice and deserves all the recognition. On a busy Monday morning he was able to get my order exactly the way that I Wanted Without hesitation. Definitely makes me feel like he cares about the customers even though it’s just coffee. Thanks for making my day JT you have created a new regular !
  • RF
    Robin F
    Oct 25, 2025
    4.0
    We stopped in for Dunkin coffee and a sweet treat!!! I really like the remodeled look. Customer service was great and the coffee and donuts were delish! The prices are really cheap. 2 coffees and 2 donuts only $13.00
  • AA
    Adam A1
    Oct 24, 2025
    1.0
    Customer service is trash, the two black women who are running the window don’t know how to talk to people through the drive-through. The lady taking my order at 11:05am today through the drive-through window had an attitude for no reason and I had to repeat myself twice for my order because she can’t understand people when they order. Absolutely no professionalism whatsoever. It’s sad to say that they are both adults. I will never come here to this location again and I will make sure I tell everyone I know not to come to this location ever if they don’t want to get treated like crap.
  • DC
    Derrick Campbell
    Oct 4, 2025
    2.0
    Horrible customer service!! First they took the order, idk what was wrong with the order in front of me but that took a whole 10 minutes in the drive thru. Then I get to the window and she says the complete wrong order and gets mad at me like I put it in the system. Mind you it’s after 3 and it’s happy hour special proceeds to ring up regular price. Ask for the recipe. Another attitude and switches her position with her coworker. Coworker takes over hands the wrong drink she gets mad. Looks at the other girl gets the correct drink order from her and finally gets it right. If they are to be dealing with customers they need to check themselves and attitudes when nobody did nothin wrong. Just because you having a bad day don’t put that on nobody or get out of the service industry. You never know who you coming in contact with and that service was not it. The crew on duty for Saturday, 10/4/25 at this location around 3pm needs to be retrained immediately and I hope neither are them are managers seriously

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Matthews, NC?

Dunkin' in Matthews, NC is open Monday to Friday from 5:00 AM to 8:00 PM, and on Saturday and Sunday from 6:00 AM to 8:00 PM.

Does Dunkin' in Matthews offer delivery and pickup services?

Yes, Dunkin' in Matthews offers both delivery and curbside pickup services.