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Dunkin'

3.1
(338 reviews)

Business Details

(704) 708-9547
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Matthews, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3114 Fincher Farm Rd, Matthews, NC
28105, United States

Hours

Reviews

3.1
338 reviews
5 stars
126
4 stars
38
3 stars
30
2 stars
23
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, with staff appearing disorganized and inattentive.

Product Quality

Many reviews highlighted issues with food and drink quality, including burnt items, incorrect orders, and unsatisfactory coffee.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms and dining area, contributing to a negative experience.

Staff Attitude

Feedback indicated a lack of professionalism and friendliness among staff, with some customers feeling ignored or treated rudely.
  • VK
    Vijay Kumar
    Feb 3, 2026
    1.0
    Messed up my order. Awful frozen coffee as the topics were tasting really bad.
  • FF
    Fadez
    Jan 10, 2026
    1.0
    They messed up my online order and won’t answer the phone when i call back
  • FT
    Fräulein Tong Tong
    Jan 10, 2026
    3.0
    So ok. Petsonal etwas verpeilt und wenig strukturiert. Sehr einfach und nicht gemütlich. Da sitzt man im Freien besser.
  • AB
    Amaya Bailey
    Dec 14, 2025
    1.0
    The worst Dunkin I’ve been to. Waited 20 minutes for 2 drinks and for them to fulfill half an order. The man in the back gave us our order as if it was complete and when I went to the young lady at the register to inquire about our missing food she non-chalantly looked back and said “yall are the only ones with hash browns so he must be making it.” I said he gave us our order as if it was complete can you at least let him know, she repeated what she said so I left it alone. 15 minutes later I send my daughter up there to ask again and she gave her the same answer, and my daughter had to ASK her again to please let them know. When she finally did, they had no idea we were missing items and we again had to wait. No apology. No care. Store nowhere near busy but I seen her wipe the same untouched spots a few times in a row just to avoid customer related things. If the staff doesn’t care…shut it down and start over. It’s too nice of an area to have people in here who could care less.
  • NN
    Nate Nerv
    Nov 26, 2025
    1.0
    Walked in and waited to be ordered, but no one came to take my order. There were 4 people working behind the counter. Ordered through the app and waited for 25 min to get my order.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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