Dairy Queen (Treat)

4.1
582 reviews
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Business Details

1819 Matthews Township Pkwy Ste 900, Matthews, NC
28105-1790, United States
(704) 847-8085
https://www.dairyqueen.com/
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About

Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
1819 Matthews Township Pkwy Ste 900, Matthews, NC
28105-1790, United States

Hours

Reviews

4.1
582 reviews
5 stars
335
4 stars
122
3 stars
42
2 stars
17
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed, with many customers reporting rude and unprofessional service, while others highlight friendly and efficient staff.

Cleanliness

Several reviews mention cleanliness issues, including unpleasant odors and dirty tables, although some customers noted that the establishment was clean during their visits.

Product Quality

Customers generally enjoy the ice cream and treats, but there are complaints about incorrect orders and inconsistent portion sizes.

Operational Hours

Multiple reviews indicate frustration with the store closing early or not adhering to posted hours, leading to customer disappointment.
  • VV
    Vic
    Jan 2, 2026
    1.0
    Ice cream good. The employees wait for you to speak and say nothing lol weird
  • HJ
    Holly Jaye
    Oct 23, 2025
    5.0
    Always clean. The employees are great! I always get a cone after I see my MD in Matthews.
  • KR
    Katie Robbins
    Sep 22, 2025
    5.0
    I’ve been to this location many times over the years and it’s always been fabulous! Tonight though we met Jordan! She’s incredible! Sounds like she’s worked here for a very long time and really is dedicated to making customers happy. That might seem like a small thing at an ice cream shop, but it’s a mentality and commitment that is nice to see in today’s times. Our experience with her, and of course the ice cream made our whole night!
  • ML
    Mary Elizabeth LaPlante
    Sep 17, 2025
    1.0
    I frequent this location often, either they have shrunk their cone sizes or the employees have just gotten lazy
  • KG
    Kate Garner
    Sep 14, 2025
    1.0
    Terrible customer service. Over charged for two small drinks and one blizzard that was supposed to be .85 charged us $10.37
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Frequently Asked Questions About Dairy Queen (Treat)

What types of treats does Dairy Queen (Treat) in Matthews offer?

Dairy Queen (Treat) in Matthews specializes in soft-serve ice cream and signature Blizzard® treats, soft-serve cones, frozen novelties, and offers ice cream cakes through DQCakes.com.

What are the operating hours for Dairy Queen (Treat) in Matthews, NC?

Dairy Queen (Treat) is open every day from 11:00 AM to 9:00 PM.