Dairy Queen (Treat)

4.1
579 reviews
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Business Details

1819 Matthews Township Pkwy Ste 900, Matthews, NC
28105-1790, United States
(704) 847-8085
https://www.dairyqueen.com/
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About

Ice Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
1819 Matthews Township Pkwy Ste 900, Matthews, NC
28105-1790, United States

Hours

Reviews

4.1
579 reviews
5 stars
334
4 stars
121
3 stars
42
2 stars
17
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude and unprofessional behavior.

Cleanliness

Several customers noted issues with cleanliness, including unpleasant odors and dirty tables, impacting their overall experience.

Product Quality

While many customers enjoyed the ice cream and treats, there were complaints about incorrect orders and inconsistent portion sizes.

Pricing

Some customers feel that prices are too high, while others believe they are reasonable for the quality of the products.

Operational Issues

Multiple reviews mention problems with store hours, including early closures and inconsistent service times.
  • HJ
    Holly Jaye
    Oct 23, 2025
    5.0
    Always clean. The employees are great! I always get a cone after I see my MD in Matthews.
  • KR
    Katie Robbins
    Sep 22, 2025
    5.0
    I’ve been to this location many times over the years and it’s always been fabulous! Tonight though we met Jordan! She’s incredible! Sounds like she’s worked here for a very long time and really is dedicated to making customers happy. That might seem like a small thing at an ice cream shop, but it’s a mentality and commitment that is nice to see in today’s times. Our experience with her, and of course the ice cream made our whole night!
  • ML
    Mary Elizabeth LaPlante
    Sep 17, 2025
    1.0
    I frequent this location often, either they have shrunk their cone sizes or the employees have just gotten lazy
  • AA
    Amy
    Sep 16, 2025
    1.0
    Staff was very rude and unfriendly, I will not be returning.
  • KG
    Kate Garner
    Sep 14, 2025
    1.0
    Terrible customer service. Over charged for two small drinks and one blizzard that was supposed to be .85 charged us $10.37
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Frequently Asked Questions About Dairy Queen (Treat)

What types of treats does Dairy Queen (Treat) in Matthews offer?

Dairy Queen (Treat) in Matthews specializes in soft-serve ice cream and signature Blizzard® treats, soft-serve cones, frozen novelties, and offers ice cream cakes through DQCakes.com.

What are the operating hours for Dairy Queen (Treat) in Matthews, NC?

Dairy Queen (Treat) is open every day from 11:00 AM to 9:00 PM.