Certified by Carrabba's Italian Grill • Mar 01, 2026
Reviews
4.1
2,401 reviews
5 stars
1,447
4 stars
399
3 stars
198
2 stars
122
1 star
235
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the attentive and friendly service from various staff members, particularly highlighting servers like Yager, Niyah, and Bree.
Food Quality
The food received mixed reviews; while some dishes were described as delicious and well-prepared, others were criticized for being bland or poorly executed.
Atmosphere
The restaurant's atmosphere was generally appreciated, with many noting it as cozy and inviting, although some mentioned issues with cleanliness and lighting.
Inconsistency
Several reviews pointed out inconsistencies in service and food quality, with some customers experiencing long wait times or unsatisfactory meals.
JB
Jessica Brantley
1 day ago
3.0
Usually really good but last night was seriously lacking. They supposedly ran out of calamari but we saw a table get some, we had to ask twice for bread, we were not offered cheese on top of our meals, and the garlic mashed potatoes were so runny i thought they were potato soup. Hopefully next time we come back they have better staff and management.
GK
Garrett Kelly
2 days ago
5.0
Had a great dinner. The dining room was packed but I was able to be seated quickly. The crab cakes definitely stood out, as did the excellent service. Lauren was quick, professional, and extremely personable. I hope to get seated in her section next time I come around
WW
wilka1997
2 days ago
5.0
Came in for dinner on a Sunday night and it was so good! I had the fettuccine Carrabba and that chicken was cooked perfectly with that creamy pasta alfredo, I really enjoyed my meal. Our server Sara was just amazing, she provides excellent service. I would recommend her everyday as your server. Will be back for sure!
SK
Sheila Kobilsek
4 days ago
3.0
Ordered spaghetti and meatballs on the phone for take out with salads. The girl did not know what the difference was with each of the salads and she didn’t know what salad dressings they carried. I get home with my meals and realize that she didn’t give me the meatballs. Oh well. What can you do? I just wish that she was trained better.
LF
Lauren F
Feb 14, 2026
1.0
Do not give this location your money. 2/14 Called in for a reservation 4 hours ahead of time, get to the restaurant 10ish minutes ahead of time expecting a slight wait. Well after checking in and waiting 20 minutes after being told our reservation was “moved up” suddenly it can’t be found. Get told it’d be another 5 minutes, another 10 go by and we watch a couple walk up, tell their reservation and get sat IMMEDIATELY. And that’s our queue to leave. No one stopping us to try and let us know a table was opening up or anything. Just let money walk out the door. Obviously by everyone’s behavior management is poor and the hostess’s from tonight need to be out the door expeditiously. Waiting 30+ minutes past a reservation is insane, but to be continuously ignored or looked over (as some of the taller people in the waiting area by the way) is ridiculous. I don’t even care for them to do better. Either clear house or maybe find a location that can hold the demand of people trying to even give you business.
The response below is of no help. I tried to call back asking to speak with a manager and was on hold for 15 minutes before the call dropped. Again another failure on both the hostesses and management. Clear house, now.
Even after management called me a few days ago I still wouldn’t come back. Apparently a lot of what I experienced was the incorrect way for things to have been done, which unfortunately resolves nothing. I genuinely hope the conversation we had was eye opening and the correct changes get made so others behind me don’t experience the same things that I did
Frequently Asked Questions About Carrabba's Italian Grill
What type of cuisine does Carrabba's Italian Grill in Matthews, NC offer?
Carrabba's Italian Grill offers authentic Italian cuisine for dine-in, carryout, delivery, or catering.
What are the regular operating hours for Carrabba's Italian Grill?
The restaurant is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Carrabba's Italian Grill have a happy hour? If so, when is it?
Yes, Carrabba's offers happy hour every day of the week from 4:00 PM to 6:00 PM.
What types of pickup and delivery services are available at Carrabba's Italian Grill?
Carrabba's offers in-store pickup, curbside pickup, delivery, same day delivery, and no-contact delivery options.
Can I view Carrabba's Italian Grill menu and place an order online?
Yes, you can view the menu and place an order online at https://www.carrabbas.com/order/menu/matthews.
Is Carrabba's Italian Grill family-friendly and accessible?
Yes, Carrabba's welcomes families and has wheelchair accessible entrances, parking, seating, and restrooms. They also have a children's menu and braille menus.
Does Carrabba's Italian Grill serve alcohol and have a bar onsite?
Yes, Carrabba's serves beer, wine, cocktails and other alcoholic beverages and has a bar onsite.
What nearby places can I visit before or after dining at Carrabba's Italian Grill?
Nearby you can visit the Matthews Festival Shopping Center for retail shopping, or dine at other restaurants such as Township Grille, Fujimi Japanese Steakhouse, Metro Diner, or Mr Tokyo Japanese Restaurant.
Are there fitness or recreation options near Carrabba's Italian Grill?
Yes, you can visit iLoveKickboxing - Matthews for kickboxing and martial arts classes or Crunch Fitness for gym and boxing classes nearby.
What are some beauty and wellness places near Carrabba's Italian Grill?
Nearby beauty and wellness options include Sweet Honey Beauty Studio, Shades Hair Studio, Beauty Oasis by Alina NAILS, Blu Innovation, Sola Salon Studios, AnnJae Styles and Company, CB Beauty Studio & Hair Extensions, Renu Herbal Spa & Nails, Simply Samantha Hair Salon, and Sugarcoat Nail Bar Matthews.
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