Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Many customers reported issues with incorrect orders, missing items, and food quality.
Service Quality
Service was frequently described as slow, with some staff exhibiting rude behavior and a lack of accountability.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and poor food handling practices.
Food Quality
Customers expressed dissatisfaction with food freshness, with complaints about old or undercooked items.
Technology Issues
The AI ordering system was criticized for being confusing and ineffective, leading to further frustration among customers.
KH
King Hampton
2 days ago
5.0
I’m writing this just to highlight 2 people who make my experience at this bojangles at least tolerable. For context, I go to hs near this location and go there for breakfast or lunch, sometimes both. There’s a young gentleman with an afro and beard that normally takes my order in the mornings and sometimes during the afternoon, I just want to salute him for his work and customer service. He’s normally one of the only ones working the front of the store in the mornings, which is normal as the other employees are prepping for the day. He always goes out of his way to serve me and has a smile on his face when he does it. A stark contrast from the short, older black lady, that normally wears a red shirt—who I assume to be a manager— that always seems to have a problem with me ordering at this store. I recall one time I went in the morning around 6:30-40 and she asked me “Why you always here so early?” in a rude manner. My thing is that they open at 5, so she has an issue with me for no reason. I also receive this service from her in the afternoon, I’m often greeted with a “what you getting?” instead of a “what can I get for you?” and given a “Huh?!” when she can’t hear me instead of a “can you repeat that for me?” This is why I appreciate the young black lady with braces that usually takes my order in the afternoon. She always greets me like I’m a person and gives good customer service. She also makes sure my food is out quick and always wishes me a good day. Because she’s such a breath of fresh air here, I try to tip her anytime I can. All that to say, thank you to those 2 great workers, you deserve her position!
NN
Nala Nala
Jan 4, 2026
1.0
convinced this location just hates me
for the last two month EVERY SINGLE ORDER IVE PLACED HAS BEEN WRONG
i'm pregnant and my salon suite is two buildings over so i come often w high hopes and i've been let down the last 7 orders... literally either my food cold yall give me what yall want me to have, im missing food, food is old as hell but today the guy at the window was so nice just for me get to work and realize my tea is unsweet like bruh i just want what i order 😭
KH
Kimberly Harff
Jan 3, 2026
5.0
Why are the stars low here?? 5 stars all day long... I don't eat here often but when l do the food is fire, folks l got a reg fry they were so hot and FRESH two hours later were still so good. The staff here today Sat the 3rd 2026 deserve raises.. thank you for making my lunch amazing 👏...
AI
Angela I
Dec 29, 2025
1.0
Inside smells old and wet, needs a good remodel. Don’t leave without checking the quality of your food because once you do the manager Jerry couldn’t care less about the money you just threw in the trash. McDonald’s is more consistent than this Bojangles
HS
Hector Soto
Dec 19, 2025
1.0
RAW CHICKEN and ZERO accountability.
Being served RAW CHICKEN is unacceptable and dangerous. When it was brought to the staff’s attention, they showed no concern or accountability whatsoever. The food was disgusting and the service was just as bad.
From the very first encounter, the older lady working there was extremely rude and clearly should not be in a customer-facing position.
I will never be coming back and will be contacting the health department!.
Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern fixin's for breakfast, lunch, and dinner.
What are the dine-in hours for Bojangles in Matthews, NC?
Bojangles is open for dine-in from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.
Does Bojangles offer drive-through service and what are the hours?
Yes, Bojangles offers drive-through service from 5:00 AM to 10:00 PM Monday through Thursday, and Sunday from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
What payment options are accepted at Bojangles?
Bojangles accepts cash, Mastercard, Visa, and travelers checks as payment options.
Is Bojangles in Matthews family-friendly and accessible?
Yes, Bojangles welcomes families and has wheelchair accessible entrances and parking, as well as a children's menu.
Can I order Bojangles food online or through a mobile app?
Yes, you can order food through the Bojangles app available on iOS and Android or via their website's online ordering page.
Does Bojangles offer catering services?
Yes, Bojangles offers catering services for meals including family-style options.
Which nearby hotels can I stay at when visiting Bojangles in Matthews?
The Microtel Inn & Suites by Wyndham Matthews/Charlotte is a nearby hotel accommodation convenient for visitors to Bojangles.
What fast food restaurants are located near Bojangles in Matthews?
Nearby fast food options include Wendy's and another Bojangles location, providing alternative or additional dining choices.
What automotive services are available near Bojangles?
Close to Bojangles, you can find Firestone Complete Auto Care, Manny Auto Sales, and Auto Finance Center for various automotive needs.