Dunkin'

Reviews

• LB

  Lakelyn Barbour

  6 days ago
  5.0
  They are very nice came for a DoorDash and they also offered me something to drink they are very nice 10/10 customer service love that for them‼️
• JW

  Jaron Watson

  Jan 4, 2026
  1.0
  I am a frequent Dunkin’ customer, and I am writing to report an extremely unpleasant and disappointing experience during my recent visit. The employee who took my order, named Avery, treated me in a manner that felt disrespectful and inappropriate from the beginning. While ordering donuts, I slightly stepped toward the display case to confirm the donut names. At that point, she sharply rushed me to order and spoke in a very impatient tone. Throughout the entire transaction, she repeatedly sighed loudly and showed clear annoyance. Her attitude made me feel ignored and unwelcome, and her behavior did not reflect basic customer service standards. When I asked for my receipt so that I could leave feedback, she muttered under her breath and appeared to whisper complaints to her coworkers. This behavior was highly unprofessional and uncomfortable to witness as a customer. This experience went beyond simple rudeness. I felt that I was being treated differently and unfairly, which came across as discriminatory. It was one of the worst service experiences I have had at Dunkin’, and it was very upsetting. As a loyal customer, I am deeply disappointed and hope this issue will be taken seriously. I strongly encourage management to address this matter and provide proper customer service and sensitivity training to ensure that no other customer has a similar experience.
• CN

  Charmaine Nichelle

  Dec 3, 2025
  1.0
  The avocado toast looks nothing like the advertisement with like two or three pieces of bacon crumbs on it 😅 and as expensive as it is I want my toast exactly like the pic EVERY time. I had to wait one morning for close to 20 minutes and my son ended up late to school because their staff was so slow- his order was very simple so there was no reason to have us waiting unnecessarily. The manager always seems stressed out of her mind almost like the customers are bothering her. I just wish people enjoyed their jobs and made customer service a priority. Sadly, those days are long gone especially at this dunkin location.
• JR

  Joseph Robba

  Nov 30, 2025
  1.0
  Came through here this morning to order some donuts. I ordered “6 maple glazed, 6 chocolate glazed, and 2 strawberry glazed.” I ended up receiving the correct maple and strawberry donuts, but the chocolate ones were chocolate cake style donuts…which is interesting considering I ordered all the donuts the same way. I opened the box once I arrived at my destination and realized they were incorrect. Didn’t think it was a big deal, but I did decide to go back and make mention of the fact that they gave me the wrong donuts. Heck, they are expensive enough, I wanted to get what I actually ordered. When I came back inside, and explained this all to the employee, he said he remembered me (funny because he wasn’t even the one who gave me the order) and he said that I confirmed to him I wanted the cake style donuts, to which I responded and said, “ok, I definitely didn’t.” And then I just plainly asked him, so you’re not going to make this right then? And then he said “well, you could order some more.” I wanted what I paid for. Completely ridiculous considering I’ve come here a number of times and never had this issue, and on top of that this particular employee just didn’t feel the need to make sure I ended up a satisfied customer. The donuts aren’t even good, and they’re too expensive to not get what I paid for. This will be the last time I come here, would prefer to support a local shop anyway.
• LW

  Louis Woodson

  Sep 12, 2025
  1.0
  This store is the worst. They are slow rude and condescending. Go somewhere else!

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