Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Customer Service
Many reviews highlighted rude and unprofessional behavior from staff, with complaints about long wait times and lack of assistance.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning issues like cold items, incorrect preparation, and even food safety concerns.
Management Issues
Reviews indicated poor management practices, including lack of responsiveness to customer complaints and inadequate staff training.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted positive experiences with food quality at times.
ST
Savannah Tedesco
5 days ago
1.0
STICKER INSIDE BURGER. Open your food before you eat it.
Waited over 15 minutes for the arch burger meal while other customers behind me continued to get served. After 15 minutes they brought me a Big Mac with no fries. I told them that's not what I ordered and told them that I had ordered the arch burger. 5 minutes later they come back with my meal. I drive all the way home 10 minutes away. I open up my burger and there's a huge sticker in it... Buried under the lettuce right on top of the cheese. And no crispy onions and no pickles and no care whatsoever. A sticker that says 4 hours. The person making my sandwich put sauce on it. I came back in to get a refund and the manager looked angry at me the whole time and refunded me in almost near silence with a very angry face. She made no indication of any changes that would prevent this from happening in the future or any coupon or anything for my time and appetite wasted. The corporate number did not answer a message or text. I've had multiple negative experiences at this location but this was the one that finally made me feel like people really shouldn't eat there. They should close this place down or at least fire the manager. The one in Old fort is significantly better run. It's worth the drive just to go to the McDonald's in Old fort instead.
I was willing to deal with the rude staff that flipped me off and doesn't apologize for terrible behavior multiple times in the past because my kid loves a Happy meal. But I'm not willing to deal with sticker food. Lord knows what else they're sticking in your burger. Don't eat here!
MG
Mike Grasty
Feb 17, 2026
4.0
They forgot to give me my drink, I didn't pay attention what I was given. Otherwise it was ok!
AA
Ari
Jan 21, 2026
1.0
The Old Fort McDonalds is really kind-of a pathetic excuse for a business. They constantly get orders wrong, putting an extreme allergen (tartar sauce, which contains egg, which I am allergic to) on my sandwich despite me always ordering it without. Don't even get me started on when they put "extra". My Fillet o'Fish was literally swimmingly again in the absolutely disgusting mess of slop I was served that time. This happens so often it's not even worth going back to make them correct it, I would be spending more on fuel than I would be for the dang meal!
Just... do better, McDonalds. You could literally kill someone with your careless disregard for customer's ordering preferences. 0/10 stars, do not recommend.
HP
Holly Perry
Jan 8, 2026
5.0
One of the busiest MDs you'll find. Excellent service and no issues getting in or out.
CR
Casey Robinson
Jan 6, 2026
3.0
Check your food if you specially ask for it to be made without something or a certain way they alway mess up orders but most the employees are nice and just a long wait most the time