McDonald's

3.4
757 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
720 N Hwy St, Madison, NC
27025, United States

Hours

Reviews

3.4
757 reviews
5 stars
252
4 stars
157
3 stars
126
2 stars
71
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, in both drive-thru and curbside service.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Staff Attitude

Several customers noted rude or unhelpful behavior from staff, particularly at the drive-thru and during order fulfillment.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or improperly prepared items.

Management Issues

Reviews pointed to poor management practices, including lack of training for staff and inadequate customer service oversight.
  • AW
    Andrea Williams
    Nov 14, 2025
    3.0
    waited forever on the food then when I got it was missing items. plus side staff it really nice
  • TP
    Think Positive
    Nov 11, 2025
    1.0
    I was extremely disappointed with this McDonald’s location on Veterans Day. Many restaurants make an effort to show appreciation by offering something special to veterans, and it was disheartening to see this place choose not to participate. As a veteran, it felt dismissive and out of touch. A simple gesture goes a long way, and unfortunately, this location missed an important opportunity to show gratitude to those who served. I hope they reconsider in the future, because the lack of acknowledgment this year left a very negative impression. 🇺🇸 Veterans Day Feedback for McDonald’s 🍔🍟 I reached out to McDonald’s after finding out my local restaurant wasn’t participating in the free Veterans Day meal this year. Here’s the response I received ⬇️ 💬 Message from McDonald’s USA (Customer Care): > Thank you for taking the time to contact McDonald’s Customer Care. Customer feedback is incredibly important to us; we will be sure to share it with the appropriate stakeholders. Participation may vary by location. We recommend checking with your local McDonald’s to confirm if they’re participating and for offer details. We hope to have the opportunity of serving you again soon under the Golden Arches. McDonald’s Customer Care Case #34574215 My Reply: Thank you for your reply. I understand that participation in special offers may vary by location. However, as a veteran, I was very disappointed that my local McDonald’s did not participate in the Veterans Day free meal promotion. 🇺🇸 Veterans Day is a meaningful occasion for those of us who served, and I truly appreciate when companies like McDonald’s take the time to honor veterans. That’s why it was disheartening to visit my local restaurant and find that they were not participating — especially when other locations were. Could you please confirm whether the Madison NC restaurant was officially listed as non-participating? I’d also appreciate it if you could share my feedback with the local franchise owner or the appropriate stakeholders. Hopefully, in the future, all McDonald’s locations will participate in recognizing veterans on this important day. Thank you again for your time and understanding. — A Concerned Veteran 🇺🇸
  • JC
    Jo Covert
    Nov 8, 2025
    5.0
    Benjamin was very nice and helpful and made sure we had everything correct.
  • CM
    christopher miller
    Nov 7, 2025
    3.0
    I stopped going to the Mayodan location in favor of this one because this store was quicker and more accurate with their order filling. During the entire month of monopoly every order only came with one game piece when every item should have had them. I'm sure the employees benefited greatly from customer pieces. Today I ordered large mcnugget meal and the fries barely filled half the container. Most people don't check before leaving the store so they can't get this corrected. This store needs to retrain it's employees on filling fries. It's not that hard, really. McDonald's should probably implement some sort of weight system because this happens a lot and customers know that there are ways to make the same small amount of fries look like more. Look it up on YouTube. Fast food isn't cheap food anymore so stop wasting our money.
  • HF
    Hobson Family
    Oct 29, 2025
    3.0
    This is the second time I have received the wrong happy meal. I ordered a six piece nugget and got a cheeseburger instead. I live 30 minutes away I should have checked before pulling away lesson learned! I’m sure the car in front of me got my order!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 720 N Hwy St, Madison, NC?

McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 720 N Hwy St has a drive-thru open daily from 5:00 AM to 12:00 AM.