Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, unresponsive staff, and rude service, particularly in the drive-thru.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about items like fries and sandwiches.
Staff Attitude
Several customers noted that staff were unfriendly or dismissive, impacting their overall experience.
Cleanliness
There were complaints about unsanitary conditions, including issues with the bathroom and food presentation.
Mixed Experiences
While some customers praised the food and service, many others had negative experiences, indicating inconsistency in performance.
GV
Gloria Vaida
5 days ago
5.0
The lady at the window to take the money was awesome. She made it a wonderful experience.
RH
Raymond H
Dec 30, 2025
4.0
If you don't use the kiosk ... staff ignores you unless you ask for someone to take your order.
AR
Arthur “Art” Rooks
Dec 11, 2025
4.0
Very noisy, kids running, burgers soymill patties with some real meat
JS
Jim Spencer
Dec 6, 2025
1.0
Had to pull off to the side to wait for the rest of my order. Sat there for over 10 minutes while two cars behind me got their order! I had to go in and tell them how long I was waiting and they said they're waiting on big macs. I said just make my meal nuggets and left. Also shorted me a drink and I was not about to wait for that! They could stick it!!! Never again!!!
BD
Bryan Dunn
Dec 3, 2025
2.0
Last night I order through the McDonald's app. I arrived at they're around 10:40. The filet of fish that I ordered was the absolute worst filet of fish sandwich from any McDonald's that I've ever had! It tasted and looked like it had been sitting up under a heat lamp for 2 hours. The fries were cold by the time I reached my hotel room, which is only 2 minutes away from the McDonald's that I received the food from. They were not busy at all. They had a total of five cars in the drive-thru. By the time I reached the window to pick up my food they could have cooked a fresh fillet of fish and fresh fries, but they made a poor decision by not doing so.