McDonald's

3.8
2294 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2680 Roberts Ave, Lumberton, NC
28358, United States

Hours

Reviews

3.8
2,294 reviews
5 stars
975
4 stars
550
3 stars
383
2 stars
130
1 star
256

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unresponsive staff, and rude service, particularly in the drive-thru.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about items like fries and sandwiches.

Staff Attitude

Several customers noted that staff were unfriendly or dismissive, impacting their overall experience.

Cleanliness

There were complaints about unsanitary conditions, including issues with the bathroom and food presentation.

Mixed Experiences

While some customers praised the food and service, many others had negative experiences, indicating inconsistency in performance.
  • GV
    Gloria Vaida
    5 days ago
    5.0
    The lady at the window to take the money was awesome. She made it a wonderful experience.
  • RH
    Raymond H
    Dec 30, 2025
    4.0
    If you don't use the kiosk ... staff ignores you unless you ask for someone to take your order.
  • AR
    Arthur “Art” Rooks
    Dec 11, 2025
    4.0
    Very noisy, kids running, burgers soymill patties with some real meat
  • JS
    Jim Spencer
    Dec 6, 2025
    1.0
    Had to pull off to the side to wait for the rest of my order. Sat there for over 10 minutes while two cars behind me got their order! I had to go in and tell them how long I was waiting and they said they're waiting on big macs. I said just make my meal nuggets and left. Also shorted me a drink and I was not about to wait for that! They could stick it!!! Never again!!!
  • BD
    Bryan Dunn
    Dec 3, 2025
    2.0
    Last night I order through the McDonald's app. I arrived at they're around 10:40. The filet of fish that I ordered was the absolute worst filet of fish sandwich from any McDonald's that I've ever had! It tasted and looked like it had been sitting up under a heat lamp for 2 hours. The fries were cold by the time I reached my hotel room, which is only 2 minutes away from the McDonald's that I received the food from. They were not busy at all. They had a total of five cars in the drive-thru. By the time I reached the window to pick up my food they could have cooked a fresh fillet of fish and fresh fries, but they made a poor decision by not doing so.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Lumberton location?

McDonald's Lumberton is open 24 hours a day, seven days a week.

During what hours is the drive-thru service available?

The drive-thru at McDonald's Lumberton is open 24/7, all day every day.