McDonald's

3.8
2277 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2680 Roberts Ave, Lumberton, NC
28358, United States

Hours

Reviews

3.8
2,277 reviews
5 stars
969
4 stars
543
3 stars
382
2 stars
129
1 star
254

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unresponsive staff, and rude service, particularly during late hours.

Food Quality

Many reviews indicated inconsistent food quality, with complaints about cold or poorly prepared items, including hair found in food.

Staff Attitude

Several customers noted a lack of friendliness and professionalism among staff, with some describing interactions as rude or dismissive.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service during certain visits, indicating variability in experiences.

Cleanliness Concerns

A few reviews mentioned cleanliness issues, including unsanitary conditions and concerns about food safety.
  • YL
    yesi lopez
    Nov 15, 2025
    1.0
    Worst place, I ordered 2 hot mochas, they pulled me up and 10m after never came with my order. I walked up to Girl on window, she said she don't care and that they are really bussy and told us to come inside to speak to the manager. Came inside manager was talking on the phone outside. Then after waiting inside nobody asked us what we needed. Finally the mananger comes inside and I told her that we have been waiting for our mochas (hot mochas) she told us she will make them, she comes back with two mocha frappe, I showed her my receipt she went back inside and never came back. I had to take the frappe instead or I would have lost my money. Horrible service.
  • RS
    Rebel Scum Speed Shop
    Nov 10, 2025
    1.0
    Everything here is great, but a customer should not have to sit down to poop ,only to find there is no toilet paper.
  • MS
    Margaret Simmons
    Nov 9, 2025
    4.0
    Fries and mcrib was cold
  • JC
    Jeff Cody
    Nov 7, 2025
    5.0
    Very friendly morning staff.
  • TV
    The Disney Veteran
    Oct 25, 2025
    1.0
    Absolutely horrible! Made a door dash order and it’s taken 45 mins for them to bag our food!!! That’s not even the time to drive to my home! What is going on at this restaurant? Management needs looked at here. It’s midnight. It’s not like this is a rush hour!! This isn’t the first time I’ve experienced bad service here. Someone really needs to be fired.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Lumberton location?

McDonald's Lumberton is open 24 hours a day, seven days a week.

During what hours is the drive-thru service available?

The drive-thru at McDonald's Lumberton is open 24/7, all day every day.