Business Details
About
Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
323 reviews
5 stars
189
4 stars
56
3 stars
25
2 stars
16
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some staff being friendly and efficient while others display rudeness and unprofessional behavior.
Product Quality
Many customers reported issues with product quality, including incorrect orders, melted ice cream, and items being out of stock.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in the shared bathroom, which negatively impacted the dining experience.
Staffing Issues
Customers frequently noted long wait times and poor service due to understaffing, with calls for the business to hire more employees.
Inconsistent Experience
Customers expressed frustration over the inconsistency of their experiences, with some visits being satisfactory while others were disappointing.
- AWA WrightDec 6, 20255.0Always polite, great service, very little wait time, orders always correct & loving their billiards.
- NPNeal PenderOct 22, 20251.0First the shared bathroom with the convenience store was disgusting. The urinal was stained in a way that it looked like someone used it wrong. After that I didn’t really feel like eating but I went there for a dipped cone. I went up to the counter and right behind me was the assistant manager of the convenience store the Dairy Queen woman ignored me even though I was first. The assistant manager of the convenience store said something to the Dairy Queen woman about the women’s bathroom having a problem. She immediately walked away from me, waving her hand at me like “don’t bother me” and sent to the women’s bathroom with the guy. So now I’m supposed to wait for her to go look at the dirty bathroom and then wait for her to come back and make me a dipped cone. I thought about saying something to the both of them but I just left. It was disgusting, disrespectful, and unprofessional. She ignored a customer to go flirt with the manager guy in the dirty bathroom. If this is how diary queen trains and hires people then they don’t understand customer service. I’ll never step foot in there again. This occurred around 4:30pm on Wednesday October 22nd. Terrible employee, horrendous customer service, disgusting bathroom conditions. I wish I could give it negative stars. Pathetic all around.
- GRGregory RutledgeSep 25, 20255.0Great place they have anything you want
- BOBounty By ObservationAug 23, 20251.0Terrible experience all the way around. Snotty, attitudes from I guess was the manager, rolls her eyes When you're trying to figure out your order. She was a black lady, definitely could tell she did not want to be there or serve customers.
- DDDutchyAug 20, 20255.0Jessica was a total Rockstar. We have been here several times and Jessica is always running the show! She is running the whole place alone and never missed a beat ♡
Frequently Asked Questions About Dairy Queen (Treat)
What type of treats does Dairy Queen (Treat) in Locust, NC specialize in?
Dairy Queen (Treat) specializes in soft-serve ice cream and signature shakes in a classic frozen treat chain setting.
What are the operating hours of Dairy Queen (Treat) in Locust throughout the week?
Dairy Queen is open Monday through Thursday from 11:00 AM to 8:30 PM, and from Friday to Sunday from 11:00 AM to 9:30 PM.
Does Dairy Queen (Treat) in Locust offer drive-thru service?
Yes, this location provides a drive-thru service for convenient ordering.
Is Dairy Queen (Treat) in Locust family-friendly and suitable for kids?
Yes, the location is family-friendly and welcome to children, making it a good choice for kids.
Can customers order Dairy Queen (Treat) Locust products online or through a mobile app?
Yes, customers can place orders online for pickup and also download the Dairy Queen app for exclusive mobile deals and rewards.
What are some popular specialty treats offered at Dairy Queen (Treat) in Locust?
Popular specialties include Blizzard® Treats, soft-serve ice cream cones, frozen novelties, and ice cream cakes available via DQCakes.com.
What is the exact address and contact number for Dairy Queen (Treat) in Locust, NC?
The store is located at 1204 W Main St, Locust, NC 28097-8734, USA. You can reach them by phone at +1 704-781-0468.
Are there convenient fuel stations near Dairy Queen (Treat) in Locust?
Yes, customers can find several nearby gas stations including Shell and Keys, which can be useful for fueling up before or after visiting Dairy Queen.
What dining options are available near Dairy Queen (Treat) in Locust?
Nearby dining options include Quiznos, Domino's Pizza, and Jin Jin Chinese Restaurant, offering a variety of fast food and Asian cuisine for customers wanting a meal before or after their ice cream treat.
Are there any wellness or beauty services close to Dairy Queen (Treat) in Locust?
Yes, nearby you can find R A Nails, Sparkle Nail Bar, Selah Salon & Spa, Pure Vitality Med Spa, and Sunkiss Salon for nail, hair, and skincare services, which could be convenient to visit along with your ice cream outing.