McDonald's

3.5
1118 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6421 Old US Hwy 52, Lexington, NC
27295, United States

Hours

Reviews

3.5
1,118 reviews
5 stars
384
4 stars
264
3 stars
194
2 stars
89
1 star
187

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Service Speed

Customers frequently mentioned long wait times in both the drive-thru and for mobile orders, with some waiting over 30 minutes.

Food Quality

There were numerous complaints about food being served cold, old, or improperly cooked, leading to dissatisfaction.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude behavior and poor management.

Cleanliness

Several reviews highlighted concerns about cleanliness and sanitation, particularly regarding food handling and the dining area.
  • KM
    Karen Minton
    4 days ago
    4.0
    I dont usually like mcdonalds but this one in welcome was actually good. Food was hot and good and service was as well. Would definitely go back if I'm ever in the area again.
  • EH
    Elda Urdiana Hernandez
    Nov 13, 2025
    4.0
    Me gustó la atención del personal y mi comida me la entregaron completa y me dieron lo que pedí si la recomiendo 😃👍.
  • LR
    Logan Richardson
    Nov 2, 2025
    1.0
    This use to be a good location but it has turned into one of the worst around over the last month or so. They need to fire management and clean house. I've never spent so much time in a drive thru. Everytime I finally make it to the 2nd window it's "can you pull around" and the line of cars is so long nobody can even get past you to leave. If you have around 30+ minutes to spare then this is the place to get your "fast food". Update: Tried to go for breakfast to see if it was any better during that part of the day. 100% just as bad. I drove to McDonalds 4 miles away, got my food, drove back by (this location is on my way home) and the cars that were in front of me were still there waiting.
  • KP
    Kevin Potts
    Oct 30, 2025
    1.0
    This place is one of the worst McDonald’s I’ve ever had to deal with. Unfortunately it is convenient for the school and activities at the school. It takes 30 plus minutes to get your order that is often wrong and for some reason, they can never get your mobile order when you walk in unless you walk up to the counter and tell them you’re there even though the app checks you in.
  • SW
    Sonya Watson
    Oct 9, 2025
    2.0
    Been there 3 times in a month and all 3 times I went thru the drive thru. The ordering process was good, paying was good until I was told to pull to the side of the building and wait for my food. I had to wait and average of 20 minutes all 3 times . The last time I was there, a guy came out and asked me about my order. I told him then I had ordered 3 sandwiches. 5 minutes later a woman came out and handed me my food. I checked my order and I had 1 sandwiche and a 10 piece nugget (which i did not order). Told her the order was wrong and she ignored me and walked back inside. Went back thru the drive thru and pulled up to the windows, showed my receipt for my order and showed the content of my bag. I was told sorry there was nothing they could do. I was in a hurry at that time but later called the store and was told the same thing. By the way, the Big Mac tasted like it had been sitting under the heat lamp for 3 hours and the fries was burnt. Will not stop at this location again.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 6421 Old US Hwy 52, Lexington, NC?

Delivery is available daily from 5:00 AM to 11:30 PM.

Can I use the drive-through service at this McDonald's and what are the hours?

Yes, the drive-through is open daily from 5:00 AM until midnight.