Dunkin'

3.7
262 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lexington, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1502 Cotton Grove Rd, Lexington, NC
27292, United States

Hours

Reviews

3.7
262 reviews
5 stars
131
4 stars
42
3 stars
17
2 stars
14
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unprofessional behavior from staff and management.

Food Quality

Several reviews mention issues with food quality, including stale donuts and incorrect orders, leading to dissatisfaction among customers.

Cleanliness

Multiple customers noted that the store was unclean, with reports of filthy conditions and unsanitary practices.

Speed of Service

Customers frequently commented on slow service, particularly during busy hours, which contributed to negative experiences.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and good coffee, indicating that there are instances of satisfactory service.
  • JG
    Joe Gangi
    3 days ago
    5.0
    The crew tonight was more then helpful this crew they have is unbeatable it makes you want to come back again and again. Annie and her crew 5 star
  • HK
    Heather King
    Nov 15, 2025
    1.0
    I have been here several times before but today was the worst. Put in a mobile order and when I got to the window to get my order they didn’t have it and had no idea where it was. Remade it but made it wrong because they wouldn’t stay at the window long enough to give all the info on my drink. Then didn’t have the two donuts I ordered. So gave me three that I am sure have been in the cabinet for days they were hard and gross.
  • TL
    Tiffany LOVE
    Nov 1, 2025
    5.0
    Really enjoy coming here. The food is always made fresh. The employees move at a good pace & are very accommodating if I have an issue/question regarding my order. Always new merch available & the lobby is so clean. Donuts are fresh.
  • LD
    Lori Downey
    Oct 25, 2025
    2.0
    I rarely take the time to write a bad review but I would avoid this place. As others have stated, the staff is rude. The donuts were stale at 9am on a Sat. Don't bother going inside to order because the focus is only on the drive thru.
  • CK
    chantel Krebs
    Oct 19, 2025
    1.0
    DONT BUY FROM HERR AND THE CANDYBAR LATTE. Idont know if there is new management but the Red head lady there was so rude to me. I ordered the munchkins and she told me I need to go around the drive thru again. This was my first time ordering the candy bar latte and it is disgusting. I asked if I could get my regular caramel craze latte. She said "we cant exchange it because simply you dont like it". So I basically wasted my money and didnt end up with a latte. I tried giving it to someone else at my work and they didnt like it either. HORRIBLE customer SERVICE. They went down hill. Also two if my coworkers had bad experience yesterday and this morning as well. ZERO STARS. Do better Dunkin please.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lexington, NC?

Dunkin' in Lexington, NC is open from 5:00 AM to 8:00 PM Monday through Friday, and from 6:00 AM to 8:00 PM on weekends.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.