Dunkin'

3.6
270 reviews
Get DirectionsCallWebsite

Business Details

1502 Cotton Grove Rd, Lexington, NC
27292, United States
(336) 867-3122
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lexington, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1502 Cotton Grove Rd, Lexington, NC
27292, United States

Hours

Reviews

3.6
270 reviews
5 stars
133
4 stars
43
3 stars
19
2 stars
14
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Management Issues

Several customers reported negative experiences with management, citing rudeness and lack of professionalism.

Product Consistency

Customers experienced inconsistency in product quality, with drinks and donuts often made incorrectly or stale.

Cleanliness

Multiple reviews mentioned cleanliness issues within the store, including unsanitary conditions.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • HH
    Holly Hancock
    Jan 6, 2026
    5.0
    I LOVE IT
  • RK
    Ramya Kumaresan
    Jan 1, 2026
    1.0
    On New Year’s evening (today), I ordered two lattes through the drive-through. Both drinks were only half full and not hot at all. We paid for full-sized drinks but received only half cups, which felt like a waste of money. Please ensure better service for customers who are paying for full drinks.
  • SH
    Savannah Humphries
    Dec 27, 2025
    3.0
    I went this morning and got a latter with no coffee. Ask for a remake the added the espresso in the same cup. Pretty sure that's a no no. 12/27/25
  • CA
    Cherisa Arrowood
    Dec 20, 2025
    1.0
    No service system down. Music so loud you can't hear.
  • VH
    Valerie H
    Nov 27, 2025
    1.0
    Bad Experience with the manager. Went through drive through and wanted to order a frozen caramel coffee, but instead she put in a regular iced coffee and I even told her twice that I wanted to frozen. Went up to the window and confirmed with the employee that my coffee was frozen and she said no it’s just iced. I proceeded to tell her I didn’t want ice, I wanted frozen. She said no because the iced is already made. I repeated it back to her that it’s not what I ordered and she responded with “my manger will get mad if we make a new one”. Poor girl in the window was scared of her own manager. BAD MANAGEMENT!! NEEDS MORE MANNERS TO CUSTOMERS AND EMPLOYEES. if it wasn’t thanksgiving I would’ve argued back until my order was correct.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Lexington, NC?

Dunkin' in Lexington, NC is open from 5:00 AM to 8:00 PM Monday through Friday, and from 6:00 AM to 8:00 PM on weekends.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.