Papa Johns Pizza

Reviews

• FA

  Food Cravings Always

  5 days ago
  2.0
  Nope! Never Papas! Neighbor bought food from here and was disappointed then realized it’s the horrible company!!
• MN

  Mike Neff

  Apr 12, 2026
  1.0
  Placed an order at 9:59 for pickup. Was told once we got there that they don't allow pickups after 10pm, only delivery. We were unaware and we placed the order online. Tried to call them because the doors were locked but they didn't answer. Looked online and they cancelled our order... This is the only place we order pizza from in Lenoir, but it will be the last time. As much food as I order from here I expect them to treat their customers with more respect. Especially when we were not aware of this bogus rule. We didn't order at 9:59 on purpose, that's just when we placed it, but last I checked, 9:59 is not after 10, is it?
• EM

  Emerald Mikeal

  Feb 22, 2026
  1.0
  Placed an order for the new “Crispy” pan pizza. It was far from crispy. Soggy and doughy. Stuck to the bottom of the box it was inedible. Called back manager was rude wouldn’t let my aunt get a word in and argued with her that it was actually made correctly. (He was on speaker) He told her to bring it back. She requested him send a new pizza and he could pick this one up. And he said no and hung up on her. I took the pizza back myself requested a refund and was refused a refund. And inquired why he was arguing with a customer he said it was because she was rude but he wouldn’t let her speak. I have been in this business for 20+ years at every level of management from hourly to district. And I have never seen a “manager” not care as much as this one. Even from watching him work through the window before entering. He had air pods in. No hair net with hair flying everywhere in a pony tail with no hat. But refusing a refund or a credit for future pizza is unacceptable on so many levels since I brought the pizza back. And when I gave him the pizza he didn’t even look at it. He just tossed it. That could have been a teaching moment for the staff to make sure that never happened again. Or even an “oh crap” moment for him to realize that the customer was actually right. I know how hard it is to work in the hospitality industry at any level. But having that attitude is only hurting this franchise. And I am baffled at the lack of training this manager has had with dealing with customers in general.
• CW

  Christy Wilska

  Jan 30, 2026
  1.0
  Ordered pepperoni pizza and a pizza with pepperoni,onion,beef With garlic sticks and cheese sticks Pizzas were all wrong and the garlic bread was soggy didn't even get the cheese sticks said they couldn't replace it because they couldn't find my phone number in there system
• SP

  sara prestwood

  Dec 13, 2025
  1.0
  Pizza very soggy and nasty waste of money will not be back got sick after eating it

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