Arby's

3.7
280 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1930 Mercantile Drive, Leland, NC
28451, United States

Hours

Reviews

3.7
280 reviews
5 stars
125
4 stars
56
3 stars
33
2 stars
11
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.

Food Quality

Many customers experienced issues with cold or poorly prepared food, although some enjoyed their meals.

Cleanliness

The restaurant is generally reported as clean, but some reviews mention dirty dining areas and unsanitary conditions.

Wait Times

Customers frequently noted long wait times for food and service, particularly during busy hours.

Menu Availability

Several reviews mentioned being out of menu items, leading to customer dissatisfaction.
  • MT
    Mary Thomas
    1 day ago
    2.0
    The fries were not only barely warm, I could tell the oil needed changing. Really wish I had stopped at a different location because it was something that really put me off Arby's fries.
  • KM
    Kayla McNeilly
    Dec 30, 2025
    5.0
    We stopped here on our way back home from Wilmington. We got here around 11, there were a couple of people in the lobby waiting to order/waiting on food. It turns out no one came to work today except one employee who appears to be a manager. She had to close the lobby, but she let everyone who was already here stay and dine in. She's been cooking and prepping everyone's orders and running the drive thru on her own, and she's been the absolute sweetest. The food was fresh and delicious! It seems like they're going through a lot of staffing issues at this location, but I'm thankful we stopped. The peach cobbler rolls were delicious.
  • PW
    Peams Wolden
    Dec 18, 2025
    3.0
    Never enough people working. 20 minute wait for a sandwich.
  • WG
    Wiser Guy
    Dec 6, 2025
    1.0
    Typical fast food place that I’ve been into. The food’s not ready for it to go order when you walk in the door. The employees don’t pay attention when people walk in the door and when you try and ask them a question they look at you cross eyed like they don’t speak English. You work hard for your money. Don’t give it to some corporation that doesn’t seem to give a dang.
  • MC
    Mario C
    Dec 5, 2025
    1.0
    Great Reminder why I don't eat fast food. Last of leftover fries 🤦🏽 and food that screams WE DON'T CARE. Look at yours and see for yourself😭