Dunkin'

3.0
697 reviews
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Business Details

7137 US Hwy 64 East, Knightdale, NC
27545, United States
(984) 344-4276
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Knightdale, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7137 US Hwy 64 East, Knightdale, NC
27545, United States

Hours

Reviews

3.0
697 reviews
5 stars
216
4 stars
99
3 stars
75
2 stars
69
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of accountability.

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and staff unwillingness to rectify mistakes.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty counters and food that tasted off, contributing to a negative dining experience.

Staffing Issues

Many customers noted long wait times and poor service due to apparent understaffing and lack of training among employees.

Product Availability

Customers expressed disappointment over the frequent unavailability of menu items, including donuts and specific drinks.
  • SS
    Sophie Sommer
    Dec 30, 2025
    1.0
    Management here has GOT to get it together! Only two employees were scheduled for a swamped time of day. There were multiple cars in the drive through and a full lobby. This understaffing is a detriment to both the customers and the poor employees who were very kind despite all the mess. The employees were also being harassed by other customers. I’m really quite shocked by what seems to be negligence in the scheduling by management and will be calling corporate about it. It was truly upsetting to watch the employees do their best to provide exceptional service while being disrespected by both rude customers and management. Thank you specifically to the employee with the puff and black glasses; she was working exceptionally hard.
  • SC
    Steffiny Crockett
    Dec 26, 2025
    1.0
    I have come by this Dunkin’ Donuts several times to try to order coffee. And they literally refuse to give me espresso with a side of ice in a cup. They’re forcing me to order it like a latte, but I don’t want a big cup of milk, I want espresso shots. So disappointing I always prefer Duncan over Starbucks, but they keep forcing me to go to Starbucks instead
  • LL
    lia lara
    Dec 24, 2025
    1.0
    Nasty place , isn’t clean, and super rude to customer and their manger can’t do anything. We didn’t get all our food so we told them about it and asked for a manager that never came so we left .
  • TB
    Terrick Bunch
    Dec 24, 2025
    1.0
    Dunkin Knightdale is a textbook example of a location that should not be operating. The customer service is consistently hostile, and today’s interaction made that impossible to ignore. The employee at the designated pickup area on duty wasn’t just rude — she was openly disrespectful, and had no sense of basic professionalism. I'd highly recommend closing this place. At the very least, don't go ever.
  • DC
    Darius Cumbo
    Dec 8, 2025
    1.0
    There’s always something wrong. Get to drive thru they say they only accept mobile orders, no cash, no card…… why are Dunkin systems always down or there’s something they’re out. Who’s managing this? And it’s not just this Dunkin but others as well seem to always have issues.
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Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Knightdale, NC?

This Dunkin' is open Monday to Friday from 6:00 AM to 7:00 PM, and on weekends from 7:00 AM to 7:00 PM.

What special drinks are available during the holiday season at Dunkin'?

Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.